Operations Supervisor | Regional Maintenance

World Fuel Services•Auburn, CA

2d•$80,000•Remote

About The Position

World Fuel is seeking an Operations Supervisor to lead maintenance execution and operational reliability across its Northern California territory. This remote, field-based leadership role supervises Field Service Technicians, coordinates contractors and vendors, manages maintenance activities, and helps ensure commercial fueling and cardlock locations remain safe, compliant, and operational. The position works with operations, construction, compliance, IT, procurement, and leadership teams, and includes moderate travel throughout the region, occasional travel for broader North American initiatives, and participation in an on-call rotation. The supervisor assigns and monitors maintenance work, oversees service requests and work orders from initiation through completion, and supports technicians through coaching, training, feedback, and performance management. The role also coordinates third-party service providers, conducts site visits and inspections, supports preventive maintenance and facility upgrades, monitors safety and regulatory compliance, manages maintenance resources and spending, and tracks operational performance metrics.

Requirements

Associate degree, technical certification, or equivalent industry experience.
At least 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a related field.
Experience leading technicians, contractors, or field personnel.
Strong troubleshooting, problem-solving, and decision-making skills.
Experience managing maintenance activities, work orders, and service providers.
Strong organizational and project coordination abilities.
Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint.
Valid driver's license and ability to travel throughout the assigned territory.
Ability to participate in an on-call rotation.

Nice To Haves

Experience in petroleum, cardlock, fueling, convenience store, retail fueling, or terminal operations.
Knowledge of fuel dispensing systems, tank monitoring systems, environmental monitoring equipment, or fueling infrastructure.
Familiarity with OSHA, EPA, UST, and fueling facility regulations.
Experience conducting inspections, audits, incident investigations, and root cause analysis.
Experience reviewing contractor proposals, service reports, and repair documentation.
Experience managing preventive maintenance programs.

Responsibilities

Supervise and support Field Service Technicians across the region; assign, prioritize, and monitor maintenance activities.
Coach, train, provide feedback to, and support the performance of technicians.
Act as the first point of escalation for operational and maintenance issues, participate in field activities, and provide site support as needed.
Oversee maintenance help desk tickets, service requests, and work orders from initiation through completion.
Monitor ticket response times, aging reports, maintenance backlogs, and service levels; evaluate requests and determine corrective actions.
Ensure work is completed safely, accurately, and with proper documentation; review completed work orders for coding accuracy, completeness, and supporting records.
Dispatch and manage contractors, vendors, and service providers; monitor their performance, work quality, safety compliance, and timelines.
Assist in evaluating repair proposals, quotes, and vendor recommendations, and ensure contracted work meets scope, budget, and company expectations.
Conduct site visits, inspections, audits, and facility assessments; identify recurring equipment failures and operational risks.
Support preventive maintenance planning and execution, equipment replacements, facility upgrades, and new site startups.
Recommend long-term solutions to improve reliability and reduce downtime.
Maintain compliance with environmental, health, safety, and regulatory requirements; support incident investigations and corrective actions.
Monitor site conditions, image standards, housekeeping, and operational readiness; assist with emergency response and after-hours operational support when required.
Monitor parts inventories, maintenance resources, and regional maintenance spending.
Maintain accurate records in maintenance management systems, generate reports, and track operational performance metrics.
Support continuous improvement initiatives and operational best practices.
Travel throughout Northern California and occasionally support broader North American operations and initiatives.
Participate in an on-call rotation.