Operations Supervisor- Funds Management

Frost • San Antonio, TX

9d

About The Position

The Operations Supervisor leads an Operations department team and provides guidance and support to its members. The role supervises daily workflow to ensure customers’ receivables are handled accurately and on time, helping maximize cash flow and minimize fraud. The supervisor develops team members with integrity, care, and excellence, and ensures that department procedures, deadlines, staffing, training, and internal controls are maintained.

Requirements

• Excellent written and verbal communication skills.
• Organizational skills.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Bank operations experience within the assigned department.
• Leadership experience.

Responsibilities

• Ensure the department is adequately staffed day to day and personnel are properly trained and follow processing procedures.
• Allocate, direct, and monitor daily workflow into and out of the area, ensuring procedures are followed and deadlines are met.
• Review and recommend work procedures to improve operational efficiency.
• Handle exception items according to established guidelines and refer complex problems to the department manager.
• Assist with performance evaluations and personnel recommendations.
• Reconcile internal accounts daily and provide Corporate Billing with timely, accurate customer billing data.
• Contact and communicate with vendors about software and hardware issues.
• Ensure internal controls are in place and functioning properly.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed