Operations Supervisor- Funds Management

Frost Bank • San Antonio, TX

8d

About The Position

The Operations Supervisor leads an Operations department by guiding and supporting team members and supervising daily workflow. The role is responsible for accurate and timely handling of customer receivables to help maximize cash flow and minimize fraud. The supervisor develops team members and carries out responsibilities with integrity, caring, and excellence.

Requirements

• Excellent written and verbal communication skills.
• Organizational skills.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Bank operations experience within the assigned department.
• Leadership experience.

Responsibilities

• Supervise the department to ensure adequate day-to-day staffing and that personnel are properly trained.
• Allocate, direct, and monitor daily workflow to ensure procedures are followed and operating deadlines are met.
• Review and recommend work procedures to improve daily operations.
• Handle exception items using established guidelines and refer more complex problems to the department manager.
• Assist with performance evaluations and personnel recommendations.
• Reconcile internal accounts daily and provide Corporate Billing with timely, accurate data for customer billing.
• Ensure personnel are trained and adhere to processing procedures.
• Communicate with vendors regarding software and hardware issues.
• Ensure internal controls are in place and functioning properly.
• Take action with integrity, caring, and excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed