Operations Specialist - Funds Transfer (Payment Processing)

Brown Brothers Harriman & Co•Jersey City, NJ

About The Position

The Operations Specialist – Funds Transfer Pay Processing processes manually initiated wire transfer instructions and repairs electronic instructions that do not straight-through process (STP). Transfers may be in U.S. dollars or foreign currencies. The role requires understanding SWIFT payment-formatting conventions, BBH processing systems and requirements, and the ability to interpret instructions and distinguish among different types of money movements. The specialist processes faxed instructions in Keystone, either entering or verifying transactions under the required dual-control process, and repairs items in Keystone queues that did not STP. This includes interpreting varied client fax formats, accurately extracting information, and identifying payments, book transfers, expects, and amendments. The work ranges from straightforward instructions to complex items that may require knowledge of other departments or industry practices. Specialists may focus primarily on USD or non-USD transactions but must be flexible as resources shift to meet volumes and deadlines. The role also involves authenticating instructions under Funds Transfer and firm policies, researching and resolving unclear instructions, escalating issues when appropriate, and communicating professionally with other BBH departments. Specialists are expected to follow risk and control procedures, meet established deadlines without sacrificing accuracy, and question inefficient processes.

Requirements

BA/BS degree or equivalent work experience.
Demonstrated PC skills.
Ability to identify, escalate, and resolve problems.
Effective professional verbal and written communication skills.
Ability to work in a team environment.
Ability to meet deadlines in a fast-paced work environment.
Ability to multitask.
Professional client service skills.
Attention to detail.
Strong sense of accountability and ownership of assigned responsibilities.

Responsibilities

Process manually initiated wire transfer instructions and repair electronic instructions that do not straight-through process.
Use Keystone to enter or verify fax-received instructions under the required dual-control process.
Monitor Keystone repair queues and correct items that did not STP so they can be processed by the system.
Interpret fax instructions in different formats and accurately extract transaction information, distinguishing payments, book transfers, expects, and amendments.
Work collaboratively with a team to complete instructions and communicate to meet market deadlines.
Adapt to changing resource needs and process USD or non-USD transactions as assigned.
Authenticate instructions in accordance with Funds Transfer and firm policies, including checking signatures and senders, callback documentation, and instruction validity.
Research unclear fax or electronic instructions and work to resolve issues; escalate to a supervisor when appropriate.
Respond professionally to emails and phone calls from other BBH departments and provide quality answers.
Follow firm Funds Transfer policies and department procedures, ensuring transactions are reviewed promptly and accurately while managing risk.
Question inefficient processes and contribute to process improvement.