Senior Payment Processing Specialist

Comcast•Philadelphia, PA

About The Position

This role analyzes and evaluates operational performance metrics and resources to support strategic alignment and drive efficiency gains. The position standardizes reporting processes, evaluates and recommends process improvements, and delivers metrics and trends to inform company decisions. It provides analytical support across business operations, including reporting, audits, performance comparisons, data integrity, and operational enhancements. The role requires independent judgment and discretion, regular and punctual attendance, and the ability to work nights and weekends on variable schedules as necessary. Other duties and responsibilities may be assigned.

Requirements

5–7 years of relevant work experience.
Skills in analytical support, communication, Microsoft Excel, and operational performance.
Ability to work nights and weekends on variable schedules as necessary.
Regular, consistent, and punctual attendance.

Nice To Haves

Bachelor's degree; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.

Responsibilities

Generate weekly, monthly, and annual reports to support business operations and strategic decision-making.
Deliver special reports and analyses as needed to support data-driven business operations and strategy development.
Conduct regular audits of various data sets as needed to ensure and improve data integrity.
Identify operational issues through data analysis and recommend management changes to optimize business processes.
Create and manage advanced operational reporting tools to improve strategic insights and decision support.
Provide analytical support by comparing actual performance with budgets and evaluating strategic proposals.
Consolidate data from multiple reports and promote analytics in strategic business decision-making.
Provide management with feedback on system performance to influence enhancements that meet user and business needs.
Analyze management data to support informed decisions and identify areas for operational improvement.
Align daily business processes with organizational goals and contribute to overall strategy.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance, and work nights and weekends on variable schedules as necessary.
Understand and follow Comcast's Operating Principles.
Put customers first and support seamless digital experiences.
Learn, use, and advocate for Comcast's technology, products, services, and digital tools.
Work collaboratively, remain open to new ideas, and contribute to an inclusive culture.
Participate in the Net Promoter System by joining huddles, making callbacks, and helping identify opportunities to improve customer experience.
Drive results and growth and do what is right for colleagues, customers, investors, and communities.