OPERATIONS SUPERVISOR-EUGENE

Garten Services•Eugene, OR

5d•$45,000 - $52,000

About The Position

The Operations Supervisor provides day-to-day supervision of assigned custodial operations, including direct supervision and ongoing training of custodial site supervisors. The role coordinates staffing and coverage to meet contractual requirements, complete assigned tasks, maintain work quality, and ensure employee safety. The supervisor works independently with minimal supervision and makes decisions within general company policy constraints. The position contributes input on budget preparation, site quality, overtime reduction, compliance, and long-range planning. It represents management to assigned custodial personnel and supports effective daily work direction, training, performance correction, and staffing recommendations.

Requirements

At least 2 years of experience in general custodial services.
At least 2 to 3 years of supervisory experience.
High school graduate or equivalent.
Excellent supervisory and communication skills.
Ability to work quickly and decisively while maintaining work quality and a high level of customer service.
Ability to make decisions.
Ability to communicate well in English, verbally and in writing.
Ability to participate actively in team development and team-oriented processes, and motivate others to do so.
Ability to use computer hardware and software.
Valid driver's license, acceptable driving record, and proof of current vehicle insurance; must meet Garten's driving eligibility requirements.
Must pass a criminal history check.
Excellent hand-eye coordination.
Ability to bend, twist, climb stairs, stoop, kneel, and reach overhead.
Ability to operate various types of custodial equipment.
Ability to push and pull up to 50 pounds, lift up to 150 pounds, and regularly carry up to 50 pounds throughout a normal workday.

Responsibilities

Supervise and assist assigned crews to ensure work is completed on time.
Use personnel effectively to support operational efficiency.
Ensure work meets each site's contractual requirements and quality standards.
Help resolve personnel, site security, task-related, and other operational issues.
Provide backup coverage for custodians and Lead Service Workers when needed, including shifts between 3 p.m. and 3 a.m.; coverage may require driving.
Conduct quality and site inspections in cooperation with the Quality Assurance Trainer.
Contact site representatives when problems arise.
Assist management with reducing operational costs.
Train assigned staff in supervisory techniques.
Help minimize overtime and the need for temporary labor.
Fill in for crew members as required to ensure adequate coverage.
Work a flexible schedule, including late nights and weekends as needed.
Attend meetings and participate in assigned teams or committees.
Provide input on workflow and processes that support integrated employment opportunities for people with disabilities.
Monitor supplies usage and keep it to a minimum.
Ensure custodial closets are orderly and clean, chemicals are properly labeled, and equipment is repaired.
Ensure current MSDS books are available and maintained at each site.
Ensure current customer contracts are on file at each site.
Ensure site logbooks are maintained and used.
Perform other related tasks as assigned.