Operations Supervisor - EVENINGS

DTSV Inc•Williamsburg, KY

26d

About The Position

The Operations Supervisor engages with, supervises, directs, trains, and assists staff performing support functions in their assigned work unit at the KCC. The role oversees employees and day-to-day operations, ensuring work meets optimum quality standards. The supervisor provides direction through processes and procedures, retraining employees as needed, and uses independent judgment to assign work based on site needs and production or quality objectives. The Operations Supervisor assists the Operations Manager, Assistant Operations Managers, and Unit Managers with timely delivery of functional-area deliverables. The role tracks work progress, recommends adjustments, reports functional-area status, and manages employees through the progressive discipline process described in the LDRM handbook and applicable collective bargaining agreement. Additional duties include identifying employees for advancement, recommending action for employees with performance or behavioral issues, initiating performance reviews, interviewing and assessing applicants, making hiring recommendations, training new employees, conducting refresher training, and ensuring assigned Standard Operating Procedures are used, understood, and kept up to date.

Requirements

1–2 years of supervisory experience; production environment experience is preferred.
Three years of Visa Support Services program experience may be considered in lieu of supervisory experience.
High school diploma or equivalent.
U.S. citizenship.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a government security clearance.

Nice To Haves

Production environment experience.
Associate degree or higher.

Responsibilities

Supervise, direct, train, and assist staff performing applicable support functions in the assigned work unit.
Oversee employees and day-to-day operations to ensure work meets optimum quality standards.
Provide employees with direction through processes and procedures, and provide retraining as needed.
Use independent judgment to assign work based on site needs and production or quality objectives.
Assist Operations Managers and Unit Managers in ensuring timely delivery of functional-area deliverables.
Track progress of functional-area activities and recommend adjustments to achieve objectives.
Report functional-area status to the Unit Manager or Assistant Operations Manager, as appropriate.
Manage employees using the progressive discipline process in the LDRM handbook and applicable collective bargaining agreement.
Identify employees interested in growth and advancement and recommend them for promotions.
Identify employees with performance or recurring behavioral issues and recommend termination as the final step of the disciplinary process.
Initiate performance reviews for employees within the area of responsibility.
Interview and assess applicants and make recommendations for employee selection.
Train new employees and conduct refresher training for current employees.
Ensure assigned Standard Operating Procedures are used, understood, and kept up to date.