Field Services Supervisor - Evenings

GardaWorld•Downers Grove, IL

2d•Onsite

About The Position

The Field Services Supervisor in Downers Grove, Illinois, serves as the link between GardaWorld and its customers, delivering high-quality customer service and representing the company as a provider of contract security services. The role builds credibility and strong relationships with internal and external clients through honesty, consistency, and dependability. It supervises daily security services, supports staff development, and ensures compliance with client requirements, contracts, and regulations. The position works 40 hours per week, Wednesday through Sunday from 5:00 p.m. to 1:00 a.m., with occasional flexibility to swap days or shifts as business needs require. It includes daily travel to client sites within the market and may require duties outside standard working hours on an as-needed basis. The supervisor must have reliable transportation and a valid driver's license that meets company vehicle and insurance eligibility standards.

Requirements

Authorization to work in the United States.
High school diploma or equivalent.
At least one year of management experience.
Reliable transportation for travel to various client sites.
Valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
Availability to perform duties on an as-needed basis outside standard working hours.
Ability to work independently with minimal supervision.
Threat assessment and risk management skills.
Incident response and emergency procedures knowledge.
Security technology proficiency, including CCTV, access control, and alarm systems.
Problem-solving and conflict-resolution skills.
Active listening and rapid responsiveness.
Knowledge of industry regulations, contracts, and policies.
Attention to detail and reporting accuracy.
Motivation and team engagement skills.
Continuous quality improvement mindset.

Responsibilities

Supervise daily security services to ensure high standards.
Build and maintain strong relationships with clients and employees, serving as the main point of contact.
Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
Participate in recruiting, training, and developing staff.
Visit and inspect supervisors and security officers to ensure compliance and proficiency.
Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
Assist in developing staffing schedules, budgets, and payroll.
Ensure compliance with regulations, contracts, and agreements.
Recommend improvements to efficiency and service quality.
Follow progressive discipline for corrective actions.
Perform other duties as assigned.