Field Services Supervisor - Evenings

GardaWorld•Downers Grove, IL

1d•Onsite

About The Position

GardaWorld is hiring a Field Services Supervisor in Downers Grove, Illinois. The supervisor is the link between the organization and its customers, overseeing contract security services and ensuring strong customer service and client relationships. The role includes daily travel to client sites throughout the market and requires availability for duties outside standard working hours as needed. The schedule is Wednesday through Sunday, 5:00 p.m. to 1:00 a.m., with occasional flexibility to work other days or shifts based on business needs. The position is 40 hours per week and pays $27.00 per hour. GardaWorld offers medical, dental, and vision insurance; a 401(k) with employer matching; paid time off and holidays; disability coverage; life insurance options; and career growth opportunities. GardaWorld Security describes itself as a global provider of security solutions that employs and trains security professionals. The company states that it is an equal opportunity employer and complies with applicable nondiscrimination laws.

Requirements

Be authorized to work in the United States.
Have a high school diploma or equivalent.
Have at least one year of management experience.
Have reliable transportation for travel to various client sites.
Have a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
Be available for duties on an as-needed basis outside standard working hours.
Be able to work independently with minimal supervision.
Be available to work the stated Wednesday–Sunday evening schedule, with occasional flexibility to swap days or shifts as business needs require.

Responsibilities

Supervise daily security services to ensure high standards.
Build and maintain strong relationships with clients and employees, serving as the main point of contact.
Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
Participate in recruiting, training, and developing staff.
Visit and inspect supervisors and security officers to ensure compliance and proficiency.
Maintain knowledge of post specifications, emergency procedures, and client policies.
Assist in developing staffing schedules, budgets, and payroll.
Ensure compliance with regulations, contracts, and agreements.
Recommend improvements to efficiency and service quality.
Apply progressive discipline for corrective actions.
Perform other duties as assigned.