Special Services Field Supervisor
About The Position
The Special Services Field Supervisor evaluates and implements specialized services for residential and commercial properties, including mold remediation, air duct cleaning, rodent exclusion, dehumidification, disinfection, insulation, and reconstruction. The supervisor also conducts quality control inspections of completed work to ensure it meets established standards. This role leads and manages a field service team, oversees technician scheduling and routes, coaches employees, addresses customer concerns, and monitors performance indicators. The supervisor works with wildlife services technicians and canine handlers to support wildlife and bed bug services, and helps ensure compliance with company, OSHA, and applicable DEC requirements. The position also involves customer communication, treatment product selection, responsible use and disposal of materials, and safe operation of a company-provided vehicle.
Requirements
- High school diploma or GED.
- Valid driver’s license.
- Strong customer service orientation and at least two years of previous experience in a customer service role.
- At least two years of experience or background in pest control, termite control, wildlife control, and/or construction.
- Three to five or more years of experience managing a field team.
- Proficiency with necessary technology, including Microsoft Office Suite.
Nice To Haves
- Experience with PestPac software.
Responsibilities
- Recruit, hire, train, coach, motivate, and lead a team of service technicians.
- Identify and implement scheduling plans to provide adequate coverage during peak-volume periods.
- Schedule efficient routes for field technicians.
- Build long-term customer relationships by offering customized solutions and a wide range of services.
- Partner with Wildlife Services technicians on wildlife trapping and removal, exclusion, and preventative services.
- Partner with canine handlers on bed bug evaluations and services.
- Manage employee performance appropriately.
- Lead regular team meetings, learn about technicians’ customer visits, educate and coach employees on processes and practices, and communicate expectations.
- Answer technician questions, coach the team through difficult client situations, and help defuse upset clients as needed.
- Monitor team members’ key performance indicators, including technician utilization, technician efficiency, customer NPS, and customer retention, and take corrective action as needed.
- Ensure technicians follow company and OSHA/FIFA policies and procedures when performing special services and pest control services.
- Serve as DEC liaison and ensure regulatory compliance and technician certifications.
- Communicate with customers to confirm satisfaction and discuss potentially appropriate additional services.
- Tailor solutions to customers from a wide range of backgrounds and build long-term relationships with them.
- Operate a company-provided vehicle safely.
- Select products for required treatments.
- Use company materials efficiently, minimizing use and maximizing material usage under 5% of revenue.
- Pick up materials and properly discard used materials.
- Perform miscellaneous job-related duties as assigned.
- Conduct quality control inspections of completed work to ensure compliance with established standards.
- Evaluate and implement specialized services for residential and commercial properties.
Benefits
- Medical, dental, and vision coverage.
- Company-paid life insurance.
- Company-paid short-term disability.
- Optional supplemental benefits.
- 401(k) plan with company match.
- Weekly pay.
- Convenient direct paycheck deposit.
- Team member reward and recognition program.
- Eight paid holidays.
- Paid time off.
- Team member referral bonuses.
- Opportunities to participate in community events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
