Special Services Field Supervisor

JP McHale Pest Management • Buchanan, NY

2d • Onsite

About The Position

The Special Services Field Supervisor evaluates and implements specialized services for residential and commercial properties, including mold remediation, air duct cleaning, rodent exclusion, dehumidification, disinfection, insulation, and reconstruction. The supervisor also conducts quality-control inspections of completed work to ensure it meets established standards.

This role leads a field service team, overseeing hiring, training, coaching, performance management, scheduling, and service quality. The supervisor works with wildlife services technicians and canine handlers, supports technicians in the field, addresses customer concerns, monitors key performance indicators, and ensures compliance with company and OSHA/FIFA procedures, DEC requirements, and technician certification standards. The position is based in Buchanan, New York, and reports to the Branch Manager.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• Two or more years of previous experience in a customer service role.
• Two or more years of background in pest control, termite control, wildlife control, and/or construction.
• Three to five or more years of experience managing a field team.
• Strong customer service orientation.
• Proficiency with necessary technology, including Microsoft Office Suite.

Nice To Haves

• Experience with PestPac software.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a team of service technicians.
• Identify and implement scheduling to ensure adequate coverage during peak-volume periods.
• Efficiently schedule routes for field technicians.
• Build long-term customer relationships and offer customized solutions to meet customer needs.
• Partner with Wildlife Services technicians on wildlife trapping and removal, exclusion, and preventative services.
• Partner with canine handlers on bed bug evaluations and services.
• Performance-manage service team employees appropriately.
• Lead regular team meetings, learn about technicians’ customer visits, educate and coach workers on processes and practices, and explain expectations.
• Answer field technicians’ questions, coach them through difficult client situations, and help defuse upset clients as needed.
• Ensure technicians meet key performance indicators, including tech utilization, tech efficiency, customer NPS, and customer retention; take corrective action as needed.
• Ensure team members follow company and OSHA/FIFA policies and procedures when performing special services and pest control services.
• Serve as the DEC liaison to ensure compliance and technician certifications.
• Communicate with customers to confirm satisfaction and discuss additional services that may be appropriate.
• Operate a company-provided vehicle safely.
• Select products for required treatments.
• Use company materials efficiently, minimizing use and maximizing material usage under 5% of revenue.
• Arrange proper pickup and disposal of used materials.
• Perform quality-control inspections of completed work.
• Perform other miscellaneous job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• Optional supplemental benefits.
• 401(k) plan with company match.
• Weekly pay.
• Convenient direct paycheck deposit.
• Team Member reward and recognition program.
• Eight paid holidays.
• Paid time off.
• Team Member referral bonuses.
• Opportunities to participate in community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED