Ops Supervisor Hauling

Republic Services•Shreveport, LA

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pickup—in a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and the ability to marshal resources to achieve objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.

Responsibilities

Understand and provide leadership to achieve and communicate safety goals and objectives.
Work to remove unsafe conditions or situations from drivers’ routes.
Work with the sales team to identify and eliminate unsafe conditions on new routes or for new customers.
Partner with the maintenance department to ensure equipment remains in working order and complies with safety standards.
Oversee safety and accident-prevention programs, promote a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
Engage assigned employees in safety through personal commitment to safe operations and active outreach to operational employees.
Provide customer service that meets or exceeds expectations for the overall customer experience.
Understand missed-pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the overall customer experience.
Represent the Company positively to promote customer satisfaction and loyalty.
Establish productivity goals as needed, ensure adherence to operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers to exceed productivity goals and expectations for all routes.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through techniques such as service conversions and container upsizing.
Execute operational plans to help achieve or exceed the division’s budgeted goals.
Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.