Operations Supervisor, Event Supervisor
About The Position
Transportation Services is seeking an Operations Supervisor to support Event Operations for Transportation Services. The Operations Supervisor is responsible for supporting daily and event operations and other field activities within Transportation Services. This position serves as the primary operational decision-maker during assigned shifts and is empowered to resolve customer concerns, manage staffing resources, direct field operations, coordinate parking facilities, and ensure service excellence across parking decks, visitor operations, enforcement activities, and events. The supervisor maintains responsibility for the safe, efficient, and professional delivery of parking and transportation services while exercising independent judgment in operational matters. The role requires strong leadership, customer service expertise, problem-solving skills, and the ability to make timely decisions with minimal management intervention. Supervisors are expected to support organizational goals by developing staff, maintaining operational continuity, enforcing policies and procedures, and fostering a culture of accountability, ownership, and continuous improvement.
Requirements
- Associate Degree
- 4+ years of relevant experience; or an equivalent combination of education and experience accepted
- Valid driver’s license
- Applicants must be authorized to work in the U.S.
Nice To Haves
- Strong leadership
- Customer service expertise
- Problem-solving skills
- Ability to make timely decisions with minimal management intervention
Responsibilities
- Support daily and event operations and other field activities within Transportation Services.
- Serve as the primary operational decision-maker during assigned shifts.
- Resolve customer concerns.
- Manage staffing resources.
- Direct field operations.
- Coordinate parking facilities.
- Ensure service excellence across parking decks, visitor operations, enforcement activities, and events.
- Maintain responsibility for the safe, efficient, and professional delivery of parking and transportation services.
- Exercise independent judgment in operational matters.
- Develop staff.
- Maintain operational continuity.
- Enforce policies and procedures.
- Foster a culture of accountability, ownership, and continuous improvement.
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Robust retirement plans
- Substantial paid time off (holidays, vacation, sick time)
- 75% tuition discount for employees, eligible spouses, and children
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
