Operations Supervisor (Transportation) - Fremont CA

Hallcon•Fremont, CA

15h

About The Position

Hallcon is a mobility and infrastructure services company that provides turnkey transportation and related services to clients across several industries. The Operations Supervisor manages the day-to-day success of morning and afternoon commuter programs across client campuses, working in a collaborative environment with Operations Managers and supporting transportation operations, client service, and rider experience.

Requirements

Good communication skills and the ability to interact with passengers and clients clearly, tactfully, and courteously.
Computer literacy and working experience with Microsoft Office.
Flexibility to work various days and hours as required.
At least 21 years of age.
Qualified to work in the United States.
At least 5 years of experience in customer service and transportation service.
Experience with FMCSA regulations prescribed by the U.S. Department of Transportation.

Nice To Haves

Experience with fleet management, maintenance, dispatch software, and systems is highly desirable.

Responsibilities

Monitor daily driver activities to ensure compliance with company policies.
Maintain communications with Local Dispatchers and respond to client needs.
Support the Dispatch Team to ensure successful operations and cover shifts as needed.
Initiate corrective actions with employees in response to client incidents and mitigate the risk of future SLA penalties.
Develop written reports as required by management.
Respond professionally to information requests from riders and clients.
Coordinate communications between employees and clients.
Process and complete employee payroll.
Ensure safety standards are met and rules are followed.