Operations Supervisor I - Juneau Regional Branch

First National Bank Alaska • Juneau, AK

32d • Onsite

About The Position

First National Bank Alaska is seeking an Operations Supervisor to join their team. This role involves overseeing the daily operational integrity and branch functions of a unit within the branch to ensure consistent high-quality customer service. The Operations Supervisor will train, coach, and mentor Universal Tellers and/or Personal Bankers, driving branch deposit retention and growth goals. They will also work closely with the Branch Manager to meet critical timelines and be responsible for internal controls, financial reporting, and compliance.

Requirements

• Bachelor's degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience.
• Six months in a lead or supervisory capacity.
• Strong customer service experience.
• Word processing and spreadsheet software experience required.
• Ability to handle highly confidential information, frequent deadlines, and time constraints required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

• Sales Experience

Responsibilities

• Supervise the daily operational integrity and branch functions of the bank's small-to-medium branches, ensuring a consistent high-quality customer service experience.
• Train, coach, mentor, and supervise Universal Tellers and/or Personal Bankers, driving branch deposit retention and growth goals.
• Work closely with the Branch Manager to ensure critical timelines are met.
• Be responsible for internal controls, including financial reporting and compliance.
• Promote consistent and exceptional customer service through coaching and demonstrating a genuine desire to assist.
• Further the career development of branch staff by coaching, mentoring, and monitoring training progression.
• Conduct one-on-one coaching with direct reports on a regularly scheduled basis.
• Engage with customers to build and deepen relationships by promoting all areas of the bank.
• Supervise daily branch operations to comply with bank policy, procedures, and banking regulations.
• Ensure delegates have adequate and current compliance training and the branch maintains a high satisfactory audit rating or better.
• Supervise staff training and best banking practices to prevent regulatory errors.
• Serve as a digital expert with working knowledge of the bank's products and services.
• Collaborate with subject matter experts in all departments to promote a One Solution approach.
• Collaborate with management and personal bankers on prospecting customers to develop new business.
• Maintain branch security and minimize branch losses and/or risk or exposure to losses.
• Research and resolve out-of-balance conditions, customer discrepancies, and errors.
• Ensure consumer complaints are immediately directed to the appropriate person.
• Ensure proper completion of proof and review functions within the branch.
• Perform other work-related duties as assigned by the branch manager.
• Supervise employees in at least one unit of the branch's Deposit Section.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, resolving problems, and making recommendations regarding hiring and termination.

Benefits

• Competitive salary schedule based upon minimum experience to very experienced; the job/salary offer would be commensurate with your experience.
• 10% differential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level