Branch Operations Supervisor

Indie Campers • Salt Lake, UT

1d • Onsite

About The Position

Indie Campers is a global road-trip travel company operating a large campervan and RV fleet across Europe, North America, and Oceania. The Branch Operations Supervisor is the on-site leader responsible for local rental operations, service coordination, team performance, and a customer-centric experience, bridging global standards and local execution.

The role oversees the daily operations of a small depot and personally executes and coordinates workflows because the team is small and there are no specialised units for servicing, RV sales, or support. It is 70–80% hands-on, with a focus on smooth operations, customer service, accurate documentation, fleet readiness, and depot cost control. The position reports to the District Manager.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and ability to step into daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Category B driving licence required.
• Able to lift or move light-to-moderate items weighing 10–15 kg.
• Able to stand, walk, and move around the depot for long periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak periods to support urgent operational needs.
• Flexible to work extended shifts during peak seasons to ensure operational continuity.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, cleaning, maintenance, and system updates.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Promptly escalate complex technical or mechanical problems to regional servicing teams.
• Maintain accurate fleet status and readiness in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee the preparation and presentation of RVs for sales appointments.
• Control depot costs through efficient use of consumables, prevention of unnecessary expenses, minimisation of rework, and disciplined operational spending.

Benefits

• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Performance and referral bonuses.
• Free road trips around Europe, North America, and Oceania.
• Base pay of $50,000 per year plus unlimited commissions.
• 11 days of PTO per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed