Branch Operations Supervisor

Indie Campers • Salt Lake City, UT

2d • Onsite

About The Position

The Branch Operations Supervisor leads the daily operations of a small Indie Campers depot, personally executing and coordinating workflows because the team is small and there are no specialised servicing, RV sales, or support units. The role is 70–80% hands-on and focuses on smooth rental operations, customer service, accurate documentation, fleet readiness, and a consistent customer experience. The supervisor connects global operating standards with local execution and reports to the District Manager.

The position is responsible for depot cost control, including efficient use of consumables, preventing unnecessary expenses, minimising rework, and maintaining disciplined operational spending. It also coordinates the team's daily work and helps ensure vehicles are prepared for rental and sales appointments.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and willingness to perform daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Driving licence (Category B) required.
• Ability to lift or move light-to-moderate items weighing 10–15 kg.
• Ability to stand, walk, and move around the depot for long periods.
• Comfort working indoors and outdoors in varying weather conditions.
• Flexibility to work weekends, holidays, and peak periods, and to work extended shifts during peak seasons.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Escalate complex technical or mechanical problems promptly to regional servicing teams.
• Maintain accurate fleet status and readiness information in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee RV preparation and presentation for sales appointments.
• Control depot costs by using consumables efficiently, preventing unnecessary expenses, minimising rework, and maintaining disciplined operational spending.

Benefits

• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Compensation package with performance and referral bonuses.
• Free road trips around Europe, North America, and Oceania.
• Base pay of $50,000 per year plus unlimited commissions.
• 11 days of PTO per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed