Operations Supervisor, Field
About The Position
Transportation Services is seeking an Operation Supervisor to support our Daily and Event Operations for Transportation Services. The Operations Supervisor supports the field operations of Transportation Services, including managing the Gated Parking Decks and providing direction for campus enforcement, and will support events on their working days and during large events. This position serves as the primary operational decision-maker during assigned shifts and is empowered to resolve customer concerns, manage staffing resources, direct field operations, coordinate parking facilities, and ensure service excellence across parking decks, visitor operations, enforcement activities, and events. The supervisor maintains responsibility for the safe, efficient, and professional delivery of parking and transportation services while exercising independent judgment in operational matters. The role requires strong leadership, customer service expertise, problem-solving skills, and the ability to make timely decisions with minimal management intervention. Supervisors are expected to support organizational goals by developing staff, maintaining operational continuity, enforcing policies and procedures, and fostering a culture of accountability, ownership, and continuous improvement.
Requirements
- Associate Degree
- 4+ years of relevant experience
- Valid driver’s license
- Authorized to work in the U.S.
Responsibilities
- Manage the Gated Parking Decks
- Provide direction for campus enforcement
- Support events on their working days and during large events
- Serve as the primary operational decision-maker during assigned shifts
- Resolve customer concerns
- Manage staffing resources
- Direct field operations
- Coordinate parking facilities
- Ensure service excellence across parking decks, visitor operations, enforcement activities, and events
- Maintain responsibility for the safe, efficient, and professional delivery of parking and transportation services
- Exercise independent judgment in operational matters
- Support organizational goals by developing staff
- Maintain operational continuity
- Enforce policies and procedures
- Foster a culture of accountability, ownership, and continuous improvement
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Robust retirement plans
- Substantial paid time off (holidays, vacation, sick time)
- 75% tuition discount for employees, eligible spouses, and children
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
