Operations Specialist - Education

Mayo Clinic • Rochester, MN

6d • $69,451 - $104,270 • Hybrid

About The Position

The Operations Specialist provides operational support to Mayo Clinic departments and applies operational expertise to help implement management strategies that advance institutional and department goals. The role offers an operational perspective for program decisions and participates in financial budgeting and monitoring of department resources. It communicates ideas, coaches and mentors, and facilitates employment and performance management of department personnel. The position implements policies that comply with regulatory and accreditation standards and align with other Mayo policies, and maintains an understanding of education regulations and accreditation requirements to support Mayo and affiliate programs in obtaining information and maintaining accreditation. The role follows through on committee activities, participates in committees or task forces as assigned, and may supervise staff. It coordinates projects involving financial analysis, problem solving, and team collaboration; supports department projects and policy implementation; and serves as a resource for issues and communications. The work is performed independently and requires judgment in handling management issues.

This role is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), which supports learners across Mayo Clinic College of Medicine and Science. The Operations Specialist provides project, data, communications, and operational support across OWAAS, coordinating workflows, supporting strategic initiatives, developing reports and metrics, advancing automation and process improvement, and strengthening operations across learner well-being, academic support, mental health, and disability access.

The position combines remote and on-site work and requires on-site attendance at least one day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor's degree.
• At least two years of experience in higher education, health care, business, IT, finance, accounting, or project management.
• Knowledge of Windows software, including databases and spreadsheets.
• Strong interpersonal, verbal, and written communication skills.
• Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
• Must meet on-site expectations of at least one day per week.
• Visa sponsorship is not available; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

• Master's degree preferred.
• Project Management or related certifications preferred.

Responsibilities

• Provide operational support to Mayo Clinic departments and help implement strategies that advance institutional and department goals.
• Provide operational input for program decisions.
• Participate in financial budgeting and monitor department resources.
• Communicate ideas, coach and mentor, and facilitate employment and performance management of department personnel.
• Implement policies consistent with regulatory and accreditation standards and other Mayo policies.
• Maintain knowledge of education regulations and accreditation requirements to support Mayo and affiliate programs in obtaining information and maintaining accreditation.
• Follow through on committees responsible for department activities and participate in other committees or task forces as assigned.
• May supervise staff.
• Coordinate projects involving financial analysis, problem solving, and team collaboration.
• Support department projects and policy implementation and serve as a resource for issues and communications.
• Coordinate workflows and support strategic initiatives across OWAAS.
• Develop reports and metrics, advance automation and process improvement, and strengthen operations across learner well-being, academic support, mental health, and disability access.
• Perform duties independently and exercise judgment in handling management issues.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level