Operations Specialist - Education

Mayo Clinic•Rochester, MN

5d•Hybrid

About The Position

Provides operational support to Mayo Clinic departments and applies operational expertise to help implement management strategies that advance institutional and department goals. Provides an operational perspective for program decisions and participates in financial budgeting and monitoring of department resources. Communicates ideas, coaches and mentors, and facilitates employment and performance management of department personnel. Implements policies that comply with regulatory and accreditation standards and align with other Mayo policies. Maintains an understanding of education regulations and accreditation requirements to help Mayo and affiliate programs obtain accreditation information and remain accredited. Provides follow-through to committees responsible for department activities and participates on other committees or task forces as assigned. May supervise staff. Facilitates project coordination, including financial analysis, problem solving, and team collaboration. Partners in supporting department projects and policy implementation and serves as a resource for issues and communications. Works independently and exercises judgment in handling management issues. This role is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), supporting learners across Mayo Clinic College of Medicine and Science. The office’s vision is to be a trusted resource and center for learner flourishing, and its mission is to collaborate with the learning community to integrate academic support, mental health, disability access, and well-being resources. The Operations Specialist provides project, data, communications, and operational support across OWAAS; coordinates workflows; supports strategic initiatives; develops reports and metrics; advances automation and process improvement; and strengthens operations across learner well-being, academic support, mental health, and disability access. The position combines remote and on-site work and requires on-site presence at least one day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

Bachelor's degree.
Minimum of two years of experience in higher education, health care, business, IT, finance, accounting, or project management.
Knowledge of Windows software, including databases and spreadsheets.
Strong interpersonal, verbal, and written communication skills.
Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
Must be able to meet the on-site expectation of at least one day per week.

Nice To Haves

Master's degree preferred.
Project Management or related certifications preferred.

Responsibilities

Provide operational support to Mayo Clinic departments and help implement management strategies that advance institutional and department goals.
Provide an operational perspective for program decisions.
Participate in financial budgeting and monitoring of department resources.
Communicate ideas, coach and mentor, and facilitate employment and performance management of department personnel.
Implement policies that comply with regulatory and accreditation standards and align with Mayo policies.
Maintain knowledge of education regulations and accreditation requirements to support accreditation information needs and continued accreditation for Mayo and affiliate programs.
Follow through on committees responsible for department activities and participate in other committees or task forces as assigned.
Facilitate project coordination, including financial analysis, problem solving, and team collaboration.
Support department projects and policy implementation and serve as a resource for issues and communications.
Coordinate OWAAS workflows and support strategic initiatives.
Develop reports and metrics, advance automation and process improvement, and strengthen operations across learner well-being, academic support, mental health, and disability access.
May supervise staff.