Distance Education Operations Specialist

University of Southern California•Los Angeles, CA

4d•Onsite

About The Position

The Distance Education Operations Specialist provides training and technical support for control room, classroom, capture, delivery, and post-production operations. The role supports instructional technologies used to deliver synchronous and asynchronous e-learning in portable and studio settings, helping ensure smooth operation and quality of live and recorded courses. The specialist works with instructors, staff, and students on audiovisual capture, interactive conferencing, classroom peripherals, recording schedules, media editing, training, documentation, and routine equipment maintenance. The position may train, schedule, assign work to, and guide staff or student workers as needed, but is not a managerial role. It reports to the Manager, Instructional and Event Operations. This is an onsite position, expected to work onsite five days per week. The specific schedule is determined by operational requirements, service needs, and coverage expectations. Evening, weekend, on-call, or additional hours may be required for installations, maintenance, projects, incidents, emergencies, and peak operational periods. The role is not eligible for a hybrid or remote arrangement. The annual base salary range is $33.95–$39.96 per hour. USC considers factors including responsibilities, experience, education and training, skills, internal equity, and market conditions when extending an offer.

Requirements

High school diploma or equivalent and specialized or technical training.
At least two years of directly related experience.
Experience capturing and delivering e-learning services through web and other electronic formats.
Experience setting up and supporting interactive web, phone, and audio/visual conferencing.
Operations-level experience with e-learning systems and services.
Knowledge of studio-classroom operations and instructional technologies, including computers, electronic boards, capture systems, webcast encoder applications, cameras, and interactive conferencing technologies.
Knowledge of computing environments and hardware and software supporting e-learning systems and services.
TCP/IP-based networking, computer support, and troubleshooting experience.
Knowledge of networks and digitizing processes.
Knowledge of video systems and audio/video editing workflows.
Strong customer-service, training, communication, scheduling, documentation, organization, and teamwork skills.
Knowledge of Microsoft Windows Media technology and Real Networks streaming services.

Nice To Haves

Three years of directly related experience preferred.
Additional specialized or technical training preferred.

Responsibilities

Ensure smooth operation of live and recorded courses delivered through distance education systems and services.
Provide instructor, interactivity, and capture support for classroom activities and related technologies, including computers, electronic boards, webcast encoder applications, cameras, and interactive technologies.
Support portable and in-studio delivery of synchronous and asynchronous instruction.
Evaluate and help maintain quality standards for e-learning capture, delivery, and instructional operations.
Provide instructors and staff with instructional technology support and audiovisual capture and delivery assistance.
Set up and support web, phone, audio, and video conferencing and portable capture systems.
Support instructional activities in facilities, classrooms, studios, control rooms, and portable equipment settings.
Respond to problems during scheduled instruction and coordinate timely resolution or escalation.
Provide post-production support and edit course and professional program video and audio recordings.
Convert and edit faculty-provided instructional materials.
Prepare, organize, check, and deliver media assets in appropriate formats according to schedules and quality standards.
Maintain accurate records of media, edits, conversions, and delivery activities.
Plan and conduct hands-on training for faculty, staff, students, and other users on supported hardware, software, policies, and procedures.
Schedule training sessions and develop or update supporting training materials.
Interview and recommend new hires and train, schedule, and assign work to staff or student workers as required.
Provide feedback, guidance, and operational direction to assigned workers and review their work for quality and completion.
Participate in developing and updating user documentation, operating policies and procedures, and security procedures.
Establish and maintain software and documentation libraries and equipment inventories.
Maintain and update lists of software and hardware needs for supported courses.
Implement changes to class recording schedules and coordinate schedule adjustments.
Perform routine equipment maintenance and troubleshooting, coordinating additional support when escalation is needed.
Collaborate with other units to improve access to and use of computing, audiovisual, and instructional technology resources.
Stay informed about technologies and hardware that may improve distance education operations.
Evaluate operational needs and recommend equipment, workflow, service, training, and quality improvements.