Operations Specialist - Education
About The Position
The Operations Specialist provides project, data, communications, and operational support across Mayo Clinic’s Office of Well-Being, Accessibility, and Academic Support (OWAAS), which supports learners across Mayo Clinic College of Medicine and Science. The role coordinates workflows, supports strategic initiatives, develops reports and metrics, advances automation and process improvement, and strengthens operations across learner well-being, academic support, mental health, and disability access. OWAAS aims to be a trusted resource and center for learner flourishing, collaborating with the learning community to integrate academic support, mental health, disability access, and well-being resources. The position provides operational expertise to support management strategies and department and institutional goals, offers an operational perspective for program decisions, and participates in financial budgeting and resource monitoring. It supports personnel matters through communication, coaching, mentoring, and facilitation of employment and performance management. The specialist implements policies consistent with Mayo policies and regulatory and accreditation standards, and maintains an understanding of education regulations and accreditation requirements to help Mayo and affiliate programs obtain information for and maintain accreditation. The specialist follows through on committee activities, participates in committees or task forces as assigned, may supervise staff, and coordinates projects involving financial analysis, problem solving, and team collaboration. The role partners on department projects and policy implementation and serves as a resource for issues and communications. The work is performed independently and requires judgment in handling a variety of management issues. As a member of the Student Development Team, the employee may encounter learners who need emotional support or are under stress. Team members are responsible for knowing support resources to help triage learners in these situations. The role has a combination of remote and on-site work, with on-site expectations of at least one day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Requirements
- Bachelor's degree.
- At least two years of experience in higher education, health care, business, IT, finance, accounting, or project management.
- Knowledge of Windows software, including databases and spreadsheets.
- Strong interpersonal, verbal, and written communication skills.
- Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
- Must meet on-site expectations of at least one day per week.
Nice To Haves
- Master's degree preferred.
- Project Management or related certifications preferred.
Responsibilities
- Provide project, data, communications, and operational support across OWAAS.
- Coordinate workflows and support strategic initiatives.
- Develop reports and metrics, advance automation and process improvement, and strengthen operational practices.
- Provide operational expertise to help implement management strategies and attain institutional and department goals.
- Provide an operational perspective for program decisions.
- Participate in financial budgeting and monitoring department resources.
- Communicate ideas, coach and mentor, and facilitate employment and performance management of department personnel.
- Implement policies that comply with regulatory and accreditation standards and align with other Mayo policies.
- Maintain an understanding of education regulations and accreditation requirements to support accreditation information gathering and continued accreditation for Mayo and affiliate programs.
- Follow through on committees responsible for department activities and participate in other committees or task forces as assigned.
- Facilitate project coordination, including financial analysis, problem solving, and team collaboration.
- Partner in department projects and policy implementation and serve as a resource for issues and communications.
- Know support resources for triaging learners who may need emotional support or be under stress.
- May supervise staff.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
- Competitive compensation and comprehensive benefit plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
