Distance Education Operations Specialist

University of Southern California•Los Angeles, CA

6d•$34 - $40•Onsite

About The Position

The Distance Education Operations Specialist provides distance education training and technical support for control room, classroom, capture, delivery, and post-production operations. The position supports instructional technologies used for portable and in-studio delivery of synchronous and asynchronous e-learning and helps ensure smooth operation and quality of live and recorded courses. The specialist works directly with instructors, staff, and students to support audiovisual capture, interactive conferencing, classroom peripherals, recording schedules, media editing, training, documentation, and routine equipment maintenance. The role may train, schedule, assign work to, and provide guidance to staff or student workers as required, but is not a managerial role. It reports to the Manager, Instructional and Event Operations. This is an onsite position expected to work onsite five days per week. The specific schedule is determined by operational requirements, service needs, and coverage expectations. Evening, weekend, on-call, or additional hours may be required. The position is not eligible for hybrid or remote work. The annual base salary range is $33.95–$39.96 per hour. USC considers factors including responsibilities, experience, education and training, skills, internal equity, and market conditions when extending an offer.

Requirements

High school diploma or equivalent and specialized or technical training.
Two years of directly related experience.
Operations-level experience capturing and delivering e-learning services through web and other electronic formats and supporting web, phone, audio, and video conferencing.
Knowledge of studio-classroom operations and instructional technologies, including computers, electronic boards, capture systems, webcast encoder applications, cameras, and interactive conferencing technologies.
Knowledge of computing environments and hardware and software supporting e-learning systems and services.
TCP/IP-based networking, computer support, and troubleshooting experience.
Knowledge of networks, digitizing processes, video systems, and audio and video editing workflows.
Strong customer-service, training, communication, scheduling, documentation, organization, and teamwork skills.
Experience capturing and delivering e-learning systems through web and other electronic formats and providing interactive conferencing setup and support.
Knowledge of Microsoft Windows Media technology and Real Networks streaming services.

Nice To Haves

Three years of directly related experience.
Additional specialized or technical training.

Responsibilities

Ensure smooth operation of live and recorded courses delivered through distance education systems and services.
Provide instructor, interactivity, and capture support for classroom activities and related technologies, including computers, electronic boards, webcast encoder applications, cameras, and interactive technologies.
Support portable and in-studio delivery of synchronous and asynchronous instruction.
Evaluate and help maintain quality standards for e-learning capture, delivery, and instructional operations.
Provide instructors and staff with instructional technology support and audiovisual capture and delivery assistance.
Set up and support web, phone, audio, and video conferencing and portable capture systems.
Support instructional activities associated with facilities, classrooms, studios, control rooms, and portable equipment use.
Respond to problems during scheduled instruction and coordinate timely resolution or escalation.
Provide post-production support and edit video and audio recordings of courses and professional program offerings.
Perform file conversions and edits for faculty-provided instructional materials.
Prepare, organize, check, and deliver media assets in appropriate formats according to established schedules and quality standards.
Maintain accurate records of media, edits, conversions, and delivery activities.
Plan and conduct hands-on training for faculty, staff, students, and other users on supported hardware, software, policies, and procedures.
Schedule training sessions and develop or update supporting training materials.
Interview and recommend new hires and train, schedule, and assign work to staff or student workers as required.
Provide feedback, guidance, and operational direction to assigned workers and review their work for quality and completion.
Participate in developing and updating user documentation, operating policies and procedures, and security procedures.
Establish and maintain software and documentation libraries and equipment inventories.
Maintain and update lists of software and hardware needs for supported courses.
Implement updates and changes to class recording schedules and coordinate schedule adjustments as needed.
Perform routine operations equipment maintenance and troubleshooting and coordinate further support when issues require escalation.
Collaborate with other units to improve access to and maximize use of computing, audiovisual, and instructional technology resources.
Stay informed about new technologies and hardware that may improve distance education operations.
Evaluate operational needs and recommend equipment, workflow, service, training, and quality improvements.