Title Operations Specialist - 7 Title (Morristown)

ORNL Federal Credit Union•Morristown, TN

About The Position

The Operations Specialist assists the 7 Title Branch with title-order processing and closed-loan operations. The role receives orders, opens files, orders property-search reports, reviews and transfers information from abstractors, and prepares title insurance commitments, title opinions, ACE reports, and certificates of lien position. The specialist works with lenders, clients, abstractors, licensed agents, and a Title Attorney to address title issues and deliver title products in a timely manner. The position is responsible for accurate funding and shipping of closed loan files, settlement of funds, recording deeds and other documents, generating title insurance policies, and remitting premiums to the Underwriter. It also handles monetary funding activities, post-close file audits and document processing, title-system updates, and delivery of policies and loan packages to appropriate parties.

Requirements

At least 3 years of experience in financial services, customer service, or real estate.
An associate's degree in a business-related field, or an equivalent combination of education and work experience.
Proficiency in Microsoft Office Suite, including Word and Excel.
Excellent organizational, multitasking, and time-management skills, including the ability to meet deadlines.
Clear and professional communication skills, including strong written and verbal communication and business-writing ability.
Strong customer-service orientation.
Attention to detail and accuracy.
Ability to perceive sounds at normal speaking levels, with or without correction, and receive detailed oral information.
Ability to perform repetitive movements of the wrists, hands, and/or fingers.
Ability to lift up to 10 pounds on occasion.
Ability to speak and convey detailed or important instructions accurately, loudly, or quickly.
Average visual acuity necessary to prepare or inspect documents or products or operate machinery.
Ability to exert up to 10 pounds of force occasionally.

Nice To Haves

Title experience is preferred.

Responsibilities

Enter new title-order information into the title operating system, verify information for accuracy, create physical file folders, assign orders for search reports, and contact parties to obtain necessary information.
Receive and examine full-search, current-owner title-search, and title-opinion abstract work for review and signature by a Licensed Agent.
Coordinate with abstractors, Licensed Agents, the Title Attorney, and lenders to facilitate timely delivery of title-search products and resolve questions about abstract work.
Generate final title policies by reviewing closed-loan documents, commitment requirements, and evidence of satisfaction; determine whether an owner's policy as well as a loan policy is to be issued; enter information in the operating system; and submit policies for Licensed Agent review and signature.
Verify funds received, post deposits to files, print checks, wire or overnight payoffs, deposit funds in members' accounts, distribute checks, and balance files.
Audit closed files to verify commitment requirements are satisfied, organize and scan packages, send and receive recording documents, and maintain closed-loan files.
Perform pre-close and post-close property updates to ensure proper lien position when commitments, ACE reports, and title opinions are issued.
Remit policies to lenders electronically through the operating system or by mail.
Update the operating system as appropriate and scan, upload, or mail title documents and loan packages to appropriate parties.
Cross-train other employees and assist with other departmental functions when coworkers are unavailable.
Perform other job-related duties as assigned.