Title Operations Specialist - 7 Title (Morristown)

ORNL Federal Credit Union•Morristown, TN

About The Position

The Operations Specialist supports the 7 Title Branch by processing title orders and files, coordinating property searches, reviewing abstractor work, and preparing title insurance commitments, title opinions, ACE reports, and certificates of lien position. The role works with lenders, clients, abstractors, licensed agents, and a Title Attorney to resolve title issues and ensure search products are delivered on time. The position also supports accurate funding and shipping of closed loan files, including settlement of funds, recording deeds and other documents, generating title insurance policies, and remitting premiums to the Underwriter. It handles file updates, document scanning and distribution, post-close audits, and related departmental support.

Requirements

At least 3 years of experience in financial services, customer service, or real estate.
Associate’s degree in a business-related field, or an equivalent combination of education and work experience.
Proficiency in Microsoft Office Suite, including Word and Excel.
Excellent organizational and multitasking skills.
Ability to communicate clearly and professionally.
Excellent written and verbal communication skills, including business writing ability.
Excellent time-management skills and experience working with deadlines.
Strong customer service orientation.
Detail-oriented and accurate.
Ability to perceive sounds at normal speaking levels, with or without correction, and receive detailed oral information and distinguish sounds.
Ability to perform repetitive wrist, hand, and/or finger movements.
Ability to lift up to 10 pounds occasionally.
Ability to express or exchange ideas verbally and convey detailed or important spoken instructions accurately, loudly, or quickly.
Average visual acuity necessary to prepare or inspect documents or products or operate machinery.

Nice To Haves

Title experience is preferred.

Responsibilities

Enter new title order information into the title operating system and verify its accuracy to the extent possible.
Create physical file folders and assign orders to the Underwriter or Independent Abstractor for search reports.
Contact parties by phone or email to obtain necessary information.
Receive and examine abstract work, including full searches, current owner title searches, and title opinions, for review and signature by a Licensed Agent.
Work with the Licensed Agent to understand abstract work and raise questions when needed.
Coordinate among abstractors, licensed agents, the Title Attorney, and lenders to support timely delivery of title search products.
Generate final title policies by reviewing closed loan documents, checking commitment requirements and evidence of satisfaction, determining which policies to issue, entering information in the operating system, printing policies, and submitting files to the Licensed Agent for final review and signature.
Verify funds received, post deposits to files, print checks, wire or overnight payoffs, deposit funds in members’ accounts, distribute checks, and balance files.
Perform post-close audits to verify commitment requirements are satisfied; organize and scan packages; send and receive recording documents; and maintain closed-loan files.
Perform pre- and post-close property updates to ensure proper lien position when commitments for insurance, ACE reports, and title opinions are issued.
Remit policies to lenders electronically through the operating system or by mail.
Update the operating system as necessary and scan, upload, or mail title documents and loan packages to appropriate parties.
Cross-train other employees and assist with other departmental functions when coworkers are unavailable.
Perform other job-related duties as assigned.