Operations Specialist (M-F, 8a-5p) JXY/JXD)

Momentum Transportation•Jacksonville, FL

About The Position

The Operations Specialist schedules and dispatches trucks to ensure product flows in and out in line with customer demands. The role negotiates with transportation providers for competitive rates and service, monitors shipments from pickup through delivery, and communicates current shipment information and service issues to appropriate internal and external personnel. The position uses transportation management and operations systems, specialized industry and company computer systems, and reference materials to process client shipments. The role prioritizes work that affects quality and service performance, resolves complex problems, provides guidance to others, and proactively identifies and addresses issues. The Operations Specialist is expected to meet company standards for customer satisfaction, accuracy, and timeliness; maintain consistent attendance; demonstrate professional behavior; and work overtime as needed. The listed schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
AS400 experience.
Proficiency with computers and Microsoft Office applications.
Excellent data-entry and keyboarding skills.
Strong interpersonal skills for interacting with carriers and drivers.
Excellent problem-solving skills, including the ability to seek alternative solutions.
Ability to work independently and display initiative.
Organizational and time-management skills.
Understanding of basic supply-chain concepts.
Ability to work as a team player and under pressure.
Strong attention to detail and follow-up.
Excellent written and oral communication skills.
Fluency in English.

Nice To Haves

Experience in supply chain, logistics, or the transportation industry.

Responsibilities

Schedule and dispatch trucks accurately and promptly to meet customer demands.
Negotiate with transportation providers to obtain the best rates and service.
Monitor shipments from pickup through delivery and provide accurate, up-to-date shipment information.
Communicate service issues to appropriate internal and external personnel and departments.
Update and maintain transportation management and operations systems.
Prioritize tasks to address issues that directly affect quality and service performance.
Adhere to company standards for customer satisfaction, accuracy, and timeliness.
Proactively identify problems and implement appropriate solutions.
Resolve complex problems and provide guidance to others.
Use specialized industry and company systems, procedures, reference materials, documentation, and industry knowledge to process client shipments.
Maintain regular, timely, and consistent attendance.
Work overtime as needed and demonstrate professional behavior.