OPERATIONS SPECIALIST - Miami area

Royal American Companies•Miami, FL

3d•$50,000 - $55,000•Onsite

About The Position

The Operations Specialist supports property operations and, under the direct supervision of the Regional Vice President, assists with leadership and direction for assigned associates. The role mentors and coaches associates to support the corporate mission, improve individual and community performance, and provide excellent customer service to residents. The position requires professionalism, strong attendance and communication, and the ability to build lasting business relationships. The specialist oversees assigned properties during and after office hours and may supervise and train community associates, support property acquisitions, and report on property performance. The role also handles a broad range of residential property management activities, including leasing and marketing, resident services, rent collection and deposits, security deposits, accounts payable familiarity, record keeping, maintenance requests, vendor oversight, inspections, and resident relations. The job description notes that additional duties may be assigned by the supervisor. This is a full-time position based at the RAM Miami Satellite Office in Miami, Florida. It involves travel of up to 75%, a flexible schedule that may include days, nights, weekends, and on-call availability, and work in an office and across property grounds and structures.

Requirements

High school diploma or equivalent.
Property or Community Manager state-level license where required.
Ability to perform all functions of an on-site administrative role.
Ability to maintain cellular phone service and accept on-call requests when the office is closed.
Strong leadership, communication, and decision-making abilities, including the ability to motivate portfolio and team members.
Ability to handle interruptions and multitask appropriately in a rapidly changing environment.
Training and facilitation skills, with understanding of adult learning principles and training content.
High attention to detail and mental demands, including prioritizing and processing information accurately and clearly.
Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
Strong interpersonal abilities and ability to work effectively with diverse personalities; tact, maturity, and flexibility.
Professional communication and public speaking skills; resourcefulness and organization.
Creativity and sound business judgment; self-motivation, diplomacy, and a performance-oriented approach.
Computer literacy.
Excellent written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends, and travel on short notice.
Ability to travel independently for property business and possess a valid driver's license.
Ability to work in an office environment for eight hours daily.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for at least seven hours daily, sitting or standing.
Ability to communicate effectively face-to-face, by phone, email, GoToMeetings and/or Zoom, webinars, prerecorded training sessions, and formal business writing.

Nice To Haves

At least three years of property management experience.
Proficiency in One Site.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
ARM (Accredited Residential Manager) designation.
CAM (Certified Apartment Manager) designation.

Responsibilities

Oversee, direct, and assist assigned properties during and after office hours.
Supervise and train community associates as requested.
Work with management to establish and meet objectives and goals for workshops, activities, and projects.
Assist Senior Management with property acquisitions as needed.
Adapt training methods and materials to meet training needs, and conduct balanced instructional activities that include demonstration, observation, questioning, and investigation.
Evaluate and report property performance, providing constructive feedback to improve results.
Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Attract, screen, and select prospective residents in accordance with applicable laws, regulations, and established Resident Selection Criteria.
Monitor market conditions affecting leasing and operations, and develop and execute apartment leasing marketing and advertising campaigns.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and processing returns.
Maintain familiarity with accounts payable procedures and maintain effective, efficient records.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct walk-throughs and follow up on vendors' work at the property.
Inspect apartments for move-in condition and turnover status, and inspect property grounds, offices, community rooms, and amenities for cleanliness and maintenance.
Confirm contractors and vendors have Vendor Compliance approval before work begins and monitor their work once approved.
Maintain cellular service and respond to on-call requests for property answering service and maintenance when the office is closed.
Travel independently to conduct property business.