Area Supervisor (Miami, FL)
About The Position
The Area Supervisor oversees locating operations in a designated area or wherever support is needed to manage ticket volume and maintain customer quality. The role monitors tickets on the Northern Lights portal and adjusts assignments as needed, tracks hours through ClockShark, and determines locator schedules to manage workload. The supervisor also locates in areas requiring assistance, supports difficult locates, and arranges and assists with meet-ups. The position supervises locate technicians, supports team members with daily concerns, helps manage personnel issues with management and HR, and works to maintain morale. Additional duties include reviewing and approving timecards, coordinating vacation schedules, conducting field and computer audits as directed, calibrating equipment and documenting calibration, preparing initial damage-report documentation, training new locators, and supporting company safety initiatives. The supervisor is expected to monitor and respond to communications and keep their phone available for assistance 24/7.
Requirements
- Experience in locating is required.
- Supervisor experience is required.
- Expertise in the locating industry.
- Attention to detail.
- Willingness to travel 75% or more.
- Excellent troubleshooting and problem-solving skills.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Ability to pass a drug screen.
- Valid driver's license and ability to obtain DOT physical certification.
- Self-motivated and able to learn quickly.
- Team-oriented, with exemplary character and a safety-focused approach.
- Strong communication skills.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and adjust assignments to accommodate volume and efficiency.
- Locate in a designated area or wherever assistance is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor locator hours through ClockShark each day.
- Read and respond to emails and text messages, acknowledge communications, and follow up as needed.
- Keep a phone available and provide assistance 24/7.
- Supervise locate technicians and address personnel issues with management and HR as needed.
- Review and approve timecards on Sunday evenings via email to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues and concerns and maintain and boost field morale.
- Locate in areas needing assistance and handle difficult or troubled specific locates.
- Determine locator working hours to manage ticket volume.
- Schedule and assist with meet-ups for difficult locates.
- Calibrate equipment and document calibration.
- Prepare initial documentation for damage reports.
- Train new locators.
- Support safety initiatives in accordance with company policy.
Benefits
- Paid holidays and vacation time.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
- 401(k) plan with company match.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
