Area Supervisor (Naples, FL)
About The Position
The Area Supervisor oversees locating operations in the assigned area, monitoring ticket volume and coordinating work to maintain efficiency and customer quality. The role includes locating in designated or high-need areas, supervising Locate Technicians, addressing personnel and field concerns, and supporting training, safety, and equipment calibration. The supervisor reports to the Regional Supervisor, Locating Services, and has Locate Technicians as direct reports. The position is based in Naples, Florida, and requires travel of 75% or more and availability by phone 24/7.
Requirements
- Locating industry experience is required.
- Supervisor experience is required.
- Willingness to travel 75% or more.
- Attention to detail.
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Ability to pass a drug screen.
- Valid driver’s license and ability to obtain DOT physical certification.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and trade or move them as needed to accommodate volume and efficiency.
- Locate in a designated area or where assistance is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor hours through Clock Shark each day.
- Read and respond to emails and text messages, acknowledge communications, and follow up as needed.
- Keep a phone available and provide assistance 24/7.
- Supervise locators and handle personnel issues with assistance from management and HR as needed.
- Review and approve timecards Sunday evenings and email them to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues and concerns, and maintain and boost morale among field locators.
- Locate in areas needing assistance or handle difficult or troubled locates.
- Determine locators’ working hours to manage ticket volume.
- Schedule and assist with meet-ups for difficult locates.
- Manage equipment calibration and its documentation.
- Complete initial documentation for damage reports as the first level of response.
- Train new locators.
- Support safety initiatives in accordance with company policy.
Benefits
- Paid holidays
- Paid vacation time
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401(k) plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
