Area Supervisor (Ft Myers, FL)
About The Position
The Area Supervisor oversees locating operations in a designated area or wherever assistance is needed to manage ticket volume and maintain customer quality. The role monitors tickets and employee hours, coordinates locator schedules, supports field staff, and performs locating work as needed. The supervisor also helps with audits, personnel matters, training, equipment calibration, damage documentation, and safety initiatives. The position reports to the Regional Supervisor, Locating Services, and has Locate Technicians as direct reports. The role requires availability by phone 24/7 and willingness to travel 75% or more.
Requirements
- Experience in locating is required.
- Supervisor experience is required.
- Attention to detail.
- Willingness to travel 75% or more.
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Ability to pass a drug screen.
- Valid driver’s license.
- Ability to obtain DOT physical certification.
- Self-motivated and able to learn quickly.
- Team-oriented with exemplary character.
- Safety-focused.
- Strong communication skills.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and trade or move them as needed to accommodate volume and efficiency.
- Locate in a designated area or wherever assistance is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor hours through Clock Shark each day.
- Read and respond to emails and text messages, acknowledge communications, and follow up as needed.
- Keep a phone available and provide assistance 24/7.
- Supervise locators and handle personnel issues with assistance from management and HR as needed.
- Review and approve timecards Sunday evenings via email to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues and concerns.
- Maintain and boost morale among locators in the field.
- Assist in areas needing help or with difficult locates.
- Determine locators’ working hours to manage ticket volume.
- Schedule and assist with meet-ups for difficult locates.
- Calibrate equipment and document calibration.
- Prepare initial documentation for damage reports.
- Train new locators.
- Support safety initiatives in accordance with company policy.
Benefits
- Paid holidays and vacation time.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
- 401(k) plan with employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
