Customer Operations Miami

Pelico•Miami, FL

4d•Hybrid

About The Position

Pelico is hiring a Customer Operations professional to own customer success from contract signing through adoption, measurable operational outcomes, and long-term account growth. The role works directly with senior stakeholders at enterprise manufacturing customers, helping them address complex operational challenges using Pelico’s manufacturing orchestration platform. It carries early responsibility for high-stakes accounts and requires navigating ambiguous problems without established playbooks. The position connects customers with Product and Engineering, helps ensure Pelico’s platform informs day-to-day decisions, and partners with Sales to identify account expansion opportunities. The hire will also help establish and scale Pelico’s Customer Operations practices by turning early customer deployments into repeatable systems. AI tools are part of the role, including for customer data analysis, communications, stakeholder meeting preparation, and identifying expansion signals.

Requirements

2–10+ years of experience in customer-facing, operational, or analytical roles, such as consulting, customer success, solutions, or operations.
A track record of taking ownership and delivering results in high-expectation environments.
Strong problem-solving skills, including the ability to break down ambiguous problems and drive them to resolution.
Comfort working with senior stakeholders and contributing to high-context conversations.
A proactive, driven approach and comfort being accountable for outcomes without waiting for direction.
Excellent communication skills and the ability to bridge technical and business perspectives.
Motivation to work in a fast-paced environment with high expectations and evolving structure.
Active adoption of AI tools and curiosity about applying them to work.
Hands-on experience with AI-assisted workflows, such as writing, research, analysis, coding, or productivity, and genuine interest in staying current with these tools.

Nice To Haves

Experience in manufacturing, supply chain, or industrial environments.
Background in consulting, strategy, or highly analytical roles.
Exposure to data tools such as SQL or dashboards.
Experience in a startup or high-growth environment.

Responsibilities

Own end-to-end customer relationships across a portfolio of enterprise accounts, with responsibility for adoption, impact, and long-term success.
Work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico.
Deliver customer ROI and ensure the platform is used in day-to-day decision-making.
Identify and drive expansion opportunities in partnership with Sales.
Connect customers, Product, and Engineering so that product development reflects real-world needs.
Structure ambiguous problems, drive alignment, and move initiatives through to execution.
Help define and scale Customer Operations by turning early deployments into repeatable systems.
Use AI tools to analyze customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals.