Customer Service Operations Representative (Miami, FL)

Curri • Miami, FL

1d

About The Position

Curri is seeking a Service Operations Representative to join its Customer Operations Team. The role focuses on making every delivery Curri fulfills successful, in a fast-paced environment. The successful candidate will help address operational challenges from a first-principles perspective, learn and contribute to the company’s growth, and help shape operational strategies.

Curri provides on-demand, last-mile logistics for construction and adjacent industries using a nationwide fleet of cars, trucks, and flatbeds. Founded in 2018 and part of the YC S19 Batch, the company’s mission is to build the network and software that move the world’s goods with speed, intelligence, and trust. Curri is headquartered in Ventura, California.

Curri describes itself as a diverse team where employees can make an impact through meaningful work. The company says it values family and personal development and does not expect employees to be always engaged with work. Curri is an equal opportunity employer and considers qualified applicants without discrimination based on protected characteristics.

Requirements

• Positive attitude, an engaging personality, and eagerness to learn.
• Strong critical-thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Proficiency with G Suite, including Google Docs and Google Sheets.

Responsibilities

• Facilitate deliveries from booking through successful drop-off.
• Provide customer and driver support through chat and phone.
• Communicate with pickup and drop-off contacts to help ensure deliveries are completed successfully and smoothly.
• Provide operational feedback and identify pain points so the team can optimize logistics.

Benefits

• Competitive salary.
• Health benefits.
• Dental benefits.
• Vision benefits.
• 401(k).
• Equity compensation grant.
• Meaningful work with opportunities to contribute to company growth and operational strategies.
• A stated emphasis on family, personal development, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed