Operations Specialist, Rating - Hybrid
About The Position
The Operations Specialist, Rating supports the underwriting team in rating Commercial Auto Non-Trucking Liability, Auto Physical Damage, and Workers’ Compensation business. The role handles premium calculations, policy setup and preparation, endorsements, issuance support, and quality reviews for commercial lines business, helping ensure accurate and timely processing of new and renewal business in alignment with organizational goals. The position works closely with underwriters and communicates with agents and brokers on rating and policy-processing matters. It also supports rating and policy workflows, state vehicle reporting and filings, cancellations and non-renewals, Workers’ Compensation bureau tasks, and other operational assignments. This is a hybrid role based in the greater Hartford/Glastonbury, Connecticut area.
Requirements
- Two to four years of equivalent work experience or completion of an internship is preferred.
- Proficiency with Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
- Strong interpersonal and oral and written communication skills.
- Strong problem-solving and analytical skills.
- Customer-focused mentality.
- Strong organizational skills to prioritize work and follow up on issues.
- Ability to abide by departmental policies and procedures, including authority levels, to comply with C&F risk management controls.
- Exceptional attention to detail.
Nice To Haves
- Bachelor’s degree in a related field.
- Commercial Auto and/or Auto Liability rating experience.
- Commercial lines rating experience in Workers’ Compensation, Non-Trucking Liability, Physical Damage, Auto, General Liability, Package, admitted, and non-admitted business.
Responsibilities
- Perform support functions for Commercial Auto Non-Trucking Liability, Auto Physical Damage, and Workers’ Compensation.
- Rate and calculate premiums for quotes, policies, and endorsements.
- Rate admitted and non-admitted commercial lines business.
- Complete endorsement quality control for all lines written within the group.
- Complete auto state vehicle reporting through ALIRTs.
- Complete state filings, including Form E and MD FR-19.
- Support policy setup, binding, issuance, and booking activities.
- Review policy data for accuracy and completeness across systems and applicable rating platforms.
- Process cancellations and non-renewals in systems and rating bureaus, as applicable.
- Support renewal business through rating, quoting, binding, and booking.
- Work closely with the Underwriting team on new and renewal business.
- Assist with Workers’ Compensation bureau-related tasks as needed.
- Handle ad hoc projects and other operational assignments as requested by management.
- Communicate internally and externally with agents and brokers regarding rating and policy-processing matters.
Benefits
- Competitive compensation package.
- Generous 401(k) employer match.
- Employee Stock Purchase Plan with employer matching.
- Generous paid time off.
- Health, dental, and vision benefits, with programs supporting physical, mental, and financial wellbeing for employees and their families.
- Tuition reimbursement, industry-related certifications, and professional training.
- Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.
- Opportunity to participate in discretionary equity-based compensation and/or performance-based variable pay programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
