Sr. Operations Manager – Rating and Forms
About The Position
Embrace Pet Insurance is seeking a Senior Operations Manager, Rating & Forms to lead the implementation, governance, and optimization of rating algorithms and insurance forms. The role connects underwriting, actuarial, compliance, operations, product, and technology teams to ensure rating and forms changes are implemented accurately, efficiently, and in compliance with regulatory requirements. The manager oversees rating engine configuration and deployment, drives operational improvements, establishes governance frameworks, and supports initiatives that improve scalability, accuracy, and speed to market. The position is hybrid and based in the Cleveland, Ohio office.
Requirements
- Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
- At least 6 years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
- Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder relationships.
Nice To Haves
- Experience with rating engines, business rules platforms, or insurance administration systems.
- Knowledge of insurance regulatory requirements, filings, forms management, and governance practices.
- Experience in pet insurance, P&C insurance, or another regulated insurance environment.
- Experience with the Inrule rule engine.
Responsibilities
- Lead implementation and maintenance of rating algorithms, business rules, and insurance forms.
- Oversee configuration, testing, deployment, and validation to ensure accurate production implementation.
- Partner with underwriting, actuarial, product, and technology teams to translate business requirements into operational solutions.
- Ensure rating and forms changes comply with regulatory requirements, company standards, and governance protocols.
- Maintain documentation, testing, controls, and audit processes to support operational accuracy and risk management.
- Collaborate with compliance, legal, and business stakeholders on filings, approvals, and implementation activities.
- Drive process improvement, automation, and operational efficiency initiatives across the rating and forms ecosystem.
- Lead cross-functional projects that improve scalability, speed to market, and overall business performance.
- Provide strategic recommendations on process optimization, systems capabilities, and future-state operations.
- Lead, develop, and mentor team members while fostering accountability and continuous improvement.
- Establish performance expectations, prioritize work, and ensure successful delivery of key initiatives.
- Promote collaboration across departments and support organizational capability building.
Benefits
- Annual bonus eligibility
- Comprehensive medical, dental, and vision insurance
- Basic life insurance at no cost to the employee
- Company-paid short-term and long-term disability
- 12 weeks of 100% paid parental leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal paid time off
- Paid holidays and a company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet-friendly office environment
- Commuter benefits
- Group pet insurance
- On-the-job training and skills development
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
