Operations Specialist I - International

The Hilldrup Companies•Stafford, VA

About The Position

The Operations Specialist I - International coordinates international relocations, ensuring accurate pricing, vendor management, and compliance with regulations. The role involves booking freight, auditing invoices, maintaining shipment documentation, and communicating with global partners and internal teams to ensure service quality and profitability.

Requirements

4-year college degree or equivalent work experience
Customer Focused
Collaborative
Communicative
Resilient
Strive for inclusion of others
Microsoft Office
Effective analytical and decision-making skills

Responsibilities

Managing the pricing and logistics of international relocations.
Building and maintaining strong relationships with vendors, carriers, and global partners.
Coordinating efforts between the Customer Experience Team, local operations, warehouse staff, U.S. agents, and overseas service providers.
Preparing accurate, competitive rate quotations within deadlines.
Confirming services with transportation providers.
Prioritizing the use of preferred vendors.
Overseeing air and ocean freight bookings and managing consolidations.
Handling all related documentation for shipments.
Monitoring shipments for accuracy and profitability.
Auditing carrier invoices and managing file costs.
Issuing payment instructions to support financial goals.
Collaborating with the Customer Experience Team to inform them on shipment status and customs requirements.
Updating internal systems and maintaining thorough records.
Ensuring all documentation is completed promptly.
Supporting team development by assisting in the training of new staff.
Participating in regular compliance audits to uphold company standards.