International Operations Lead

AIT Worldwide Logistics•Torrance, CA

5d•Onsite

About The Position

The International Operations Lead will handle day-to-day responsibilities including quoting, routing freight, tracking shipments, and troubleshooting operational challenges. This role will also provide guidance and expertise to teammates, and train new international personnel. The primary focus is delivering excellent customer service to clients and vendors, acting as the team's key contact for training, knowledge, and escalations.

Requirements

High School Diploma or GED (Required)
2+ years of working knowledge of Freight Forwarder International Operations, including basic IATA/NVOCC, FAA, TSA, Export Regulations, AES, and general CBP knowledge (Required)
3+ years of industry experience in export/import operations (Required)
Proficient in Microsoft Office suite (Medium)
Proficient in CargoWise (Medium)
Excellent verbal and written communication skills (Medium)
High attention to detail and strong organizing skills (Medium)
Ability to multi-task in a high volume, fast-paced working environment (High)
Ability to problem-solve to resolutions meeting the customers’ needs (High)

Nice To Haves

Associate's Degree (Preferred)
3+ years Cargowise experience (Preferred)

Responsibilities

Responsible for the complete shipment process in the shipping system, including quoting, data entry, pickup/delivery scheduling, CER entry, interfacing with customs brokers, routing, and operational milestone updates.
Maintain and develop strong relationships, problem-solve, and provide courteous etiquette via phone or email with customers, vendors, and AIT teammates.
Serve as the first point of contact for any escalation matters.
Assist in training and knowledge sharing with new and existing teammates.
Work alongside management to provide insight into overall team workload.
Prioritize action items to determine critical timing for shipment coordination to ensure successful transactions.
Obtain all necessary shipment details and verify documentation accuracy, completion, and retention within shipping systems (e.g., Cargowise, eDocs).
Identify and rectify shipment deviations from scheduled transit to correct the shipment and achieve customer expectations and satisfaction.
Maintain accurate billing by ensuring all shipments are properly billed within company guidelines and timelines.
Perform other duties as assigned.
Comply with all policies and standards.

Benefits

Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
Bonus based on achievement of business and/or individual performance metrics (dependent on position)