international instructional design manager, International Retail Operations

Starbucks • Seattle, WA

6d • Hybrid

About The Position

As an international instructional design manager on the International Retail Operations team, you will develop and maintain the retail training programs that will be used in more than 85 countries around the world. You will play a critical role in ensuring retail training programs are relevant, engaging and help partners quickly gain competency in their new roles.

Requirements

• 10+ years of experience designing training programs for adult learners in retail operations roles – from entry level to leadership roles
• Expertise developing e-learning programs and videos
• Strong organizational and project management skills
• Familiarity with DominKnow
• Excellent communication and consulting abilities cross-functionally, cross-culturally and cross-levels
• Ability to accomplish complex tasks using AI

Responsibilities

• Design, develop and maintain innovative, internationally relevant retail operations digital training programs that accelerate partner performance, for barista through regional director roles.
• Serve as a learning and development subject matter expert – You will regularly consult with cross-functional teams locally and around the world.
• Continuously improve training programs – You will evaluate feedback, analyze key metrics and compare industry benchmarks to measure the effectiveness of the programs you develop to make improvements.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed