Operations Specialist I - International
About The Position
The Operations Specialist I - International coordinates international relocations, ensuring accurate pricing, vendor management, and compliance with regulations. The role involves booking freight, auditing invoices, maintaining shipment documentation, and communicating with global partners and internal teams to ensure service quality and profitability. You will be responsible for managing the pricing and logistics of international relocations, while building and maintaining strong relationships with vendors, carriers, and global partners. Acting as a key liaison, you’ll coordinate efforts between the Customer Experience Team, local operations, warehouse staff, U.S. agents, and overseas service providers to ensure each shipment is handled smoothly and in compliance with contractual and policy requirements.
Requirements
- 4-year college degree or equivalent work experience
- Customer Focused
- Collaborative
- Communicative
- Resilient
- Strive for inclusion of others
- Microsoft Office
- Effective analytical and decision-making skills
- Manage pricing and logistics for international relocations, ensuring compliance with contracts and policies.
- Serve as a liaison between internal teams, warehouse staff, U.S. agents, and overseas service providers to coordinate shipments.
- Prepare accurate and competitive rate quotations within specified timeframes.
- Oversee air and ocean freight bookings, consolidations, and all related documentation.
- Audit carrier invoices, track file costs, and issue payment instructions as needed.
- Maintain internal systems and accurate records throughout the move process.
Responsibilities
- Managing the pricing and logistics of international relocations.
- Building and maintaining strong relationships with vendors, carriers, and global partners.
- Coordinating efforts between the Customer Experience Team, local operations, warehouse staff, U.S. agents, and overseas service providers.
- Preparing accurate, competitive rate quotations within deadlines.
- Confirming services with transportation providers.
- Prioritizing the use of preferred vendors.
- Overseeing air and ocean freight bookings and managing consolidations.
- Handling all related documentation for shipments.
- Monitoring shipments for accuracy and profitability.
- Auditing carrier invoices.
- Managing file costs.
- Issuing payment instructions to support financial goals.
- Collaborating with the Customer Experience Team to keep them informed on shipment status and customs requirements.
- Updating internal systems.
- Maintaining thorough records.
- Ensuring all documentation is completed promptly.
- Supporting team development by assisting in the training of new staff.
- Participating in regular compliance audits to uphold company standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
