International Specialist

ShipSticks•Palm Beach Gardens, FL

2d•$21 - $26•Onsite

About The Position

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational accountability).

Requirements

Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
Detail-driven with a proactive, ownership-oriented approach to problem solving
Excellent written and verbal communication skills
Strong critical thinking and the ability to resolve complex cross-border logistics issues
Professional and positive demeanor with a willingness to grow within the role

Nice To Haves

Preferred background in logistics, operations, customer service, or a related field

Responsibilities

Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier.
Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning.
Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to surface trends and problem lanes, and provide feedback to improve reporting and tooling.
Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.