International Operations Lead

AIT Worldwide Logistics, Inc.•Torrance, CA

6d•$37 - $52•Onsite

About The Position

The International Operations Lead will handle day-to-day responsibilities including quoting, routing freight, tracking shipments, and troubleshooting operational challenges. This role will also provide guidance and expertise to teammates, train new international personnel, and serve as the primary contact for training, knowledge, and escalations. The main focus is delivering excellent customer service to all customers and vendors.

Requirements

High School Diploma or GED (Required)
2+ years working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required)
3+ years industry experience in export/import operations (Required)
Proficient in Microsoft Office suite
Proficient in CargoWise
Excellent verbal and written communication skills
High attention to detail and strong organizing skills
Ability to multi-task in a high volume, fast-paced working environment
Ability to problem solve to resolutions meeting the customers’ needs

Nice To Haves

Associate's Degree (Preferred)
3+ years Cargowise experience (Preferred)

Responsibilities

Responsible for the complete shipment process in the shipping system, including quoting, data entry, pickup/delivery scheduling, CER entry, interfacing with customs brokers, routing, and operational milestone updates.
Maintain and develop strong relationships, problem-solve, and provide courteous etiquette via phone or e-mail interaction with customers, vendors, and AIT teammates.
Serve as the first point of contact for any escalation matters.
Assist in training and knowledge sharing with new and existing teammates.
Work alongside management to provide insight into overall team workload.
Prioritize action items to determine critical timing for shipment coordination to ensure successful transactions.
Obtain all necessary shipment details and verify documentation accuracy, completion, and retention within shipping systems (e.g., Cargowise, eDocs).
Identify and rectify shipment deviations from scheduled transit to correct the shipment and achieve customer expectations and satisfaction.
Maintain accurate billing by ensuring all shipments are properly billed within company guidelines and timelines.
Performs other duties as assigned.
Complies with all policies and standards.

Benefits

Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Bonus based on achievement of business and/or individual performance metrics (dependent on position)