Operations Service Manager
About The Position
As an Operations Service Manager at Burlington, you will be a leader on the store team and participate in managing overall store operations. You will model and reinforce the company’s Core Values, build trust and respect among peers and staff, develop strong teams and partnerships, and drive business results. You will coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. You will also oversee business operations to help ensure associates deliver excellent customer service and professionalism. The role leads Customer Service and Cashier teams and supports the execution of operations and receiving procedures. It includes overseeing receiving processes and inventory accuracy, serving as Manager on Duty, supporting store leadership in staffing and talent development, and assisting with other store operations as needed. The position requires a flexible schedule, including early mornings, nights, weekends, and holidays, and may require occasional travel.
Requirements
- At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience using scheduling and reporting computer software.
- Travel may be required from time to time.
Responsibilities
- Lead Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
- Guide Customer Service Supervisors to meet customer-service expectations and maintain smooth customer flow at registers.
- Manage the execution of operations and receiving standard operating procedures.
- Lead receiving processes, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Serve as Manager on Duty and set a leadership example for customers and associates while driving store results.
- Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
- Assist with other store operations areas as needed.
- Communicate effectively with District and Regional Management teams.
- Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Eligible full-time associates may receive up to 12 days of paid time off annually
- Up to 8 paid holidays
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
