Operations/Service Manager III

Burlington Stores•Greenbelt, MD

20h

About The Position

As an Operations Service Manager at Burlington, you are one of the store team leaders and participate in managing overall store operations. You serve as a role model for associates by demonstrating and reinforcing the company’s Core Values, developing trust and respect, building strong teams and partnerships, and driving business results. You coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. You also oversee business operations to help ensure associates deliver excellent customer service and maintain a high degree of professionalism. The role leads customer service, cashier, and receiving operations; supports the Store Manager in staffing and talent development; and may assist with other store operations as needed. The position may require travel from time to time. Compensation is $26.20–$34.90.

Requirements

At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large-sized multi-unit retail organization.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing up to 40 lbs.
Experience using scheduling and reporting computer software.
Travel may be required from time to time.

Responsibilities

Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
Guide Customer Service Supervisors to help meet customer service expectations and maintain smooth customer flow at the registers.
Manage the overall execution of operations and receiving standard operating procedures.
Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
Act as Manager on Duty, setting a leadership example for customers and associates and driving store results.
Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
Assist in managing other store operations areas as needed.
Communicate effectively with District and Regional Management teams.
Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.