Operations/Service Manager III

Burlington Stores•Waldorf, MD

About The Position

The Operations/Service Manager III is a leader on Burlington’s store team who participates in managing overall store operations. The role models and reinforces the company’s Core Values, develops trust and respect among peers and staff, builds strong teams and partnerships, and drives business results. The manager coaches, trains, and develops Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors, and oversees operations to support excellent customer service and professionalism. Responsibilities include leading customer service and cashier teams, managing operations and receiving procedures, overseeing the receiving process and inventory accuracy, and serving as Manager on Duty. The role also supports the Store Manager with staffing and talent development and assists with other store operations as needed. The position requires retail management or store operations experience, schedule flexibility, the ability to lift and move boxes up to 40 pounds, and experience with scheduling and reporting software. Travel may occasionally be required.

Requirements

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium- to large-sized multi-unit retail organization.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing up to 40 lbs.
Experience utilizing scheduling and reporting computer software.
Travel may be required from time to time.

Responsibilities

Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
Guide Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at the registers.
Manage the overall execution of operations and receiving standard operating procedures.
Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
Act as Manager on Duty and set a leadership example for customers and associates while driving store results.
Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
Assist with management of other store operations areas as needed.
Communicate effectively with District and Regional Management teams.
Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.

Benefits

Competitive wage
Flexible hours
Associate discount
Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Full-time associates may be eligible for up to 12 days of paid time off annually
Up to 8 paid holidays
Paid sick time in accordance with applicable law
401(k) plan
Training and development opportunities