Operations & Sales Manager

CMC•oahu, HI

7d•Remote

About The Position

The Operations & Sales Manager develops and executes market strategies, builds strong customer relationships, leads operational teams, and ensures compliance with company policies and safety standards. The role coordinates activities across detailing, project planning, placing, production, and other operational needs; supports accurate inventory and sound business practices; and works with the Area Manager to achieve project goals. The manager also addresses customer complaints, develops employees, partners with HR on staffing and performance matters, and ensures compliance with employment laws and regulations. The role may be performed remotely and requires up to 40% travel to support customer relationships, job sites, operational facilities, and regional business initiatives.

Requirements

At least 3 years of managerial experience.
Ability to adhere to CMC safety policies and procedures.
Leadership, urgency, and dedication to assigned project success and overall company goals.
Knowledge of logistics, material handling, production, and maintenance.
Strong moral character.
Ability to work well with others and foster a team atmosphere centered on safety.
Ability to communicate expectations, issues, and feedback clearly.
Ability to follow instructions from a supervisor or manager in a timely and safe manner.
Proficiency with a computer, including Outlook, Excel, and Word.
High school diploma or GED required.

Nice To Haves

At least 2 years of experience in the rebar industry preferred.
Bachelor's degree in Business or a closely related field strongly preferred.

Responsibilities

Direct and coordinate activities including detailing, project planning, placing, production, and other operational concerns.
Maintain accurate inventory and prevent losses resulting from fraud, poor quality control, or poor operational or accounting practices.
Lead department personnel toward company performance goals, emphasizing safety, quality, and company standards.
Apply sound business practices to operational processes to serve customers while meeting budget standards.
Collaborate with the Area Manager to accomplish project goals.
Maintain familiarity with and awareness of safety and environmental concerns.
Receive, track, assess, and respond to customer complaints or issues.
Work with managers and employees to identify the root causes of customer complaints and implement corrective actions.
Provide tools and training to develop employees and partner with them to develop solutions.
Review customer specifications to determine product application.
Partner with HR to guide and direct staff on hiring, disciplinary action, development, goal formulation, and performance reviews.
Ensure compliance with employment laws and regulations to minimize the company's exposure to complaints, litigation, audits, and inspections.
Adapt positively and productively to change and demonstrate a commitment to customers and world-class customer service.
Perform other duties as assigned.