Operations Sales Associate

H&M Group • New York, NY

5h

About The Position

As a Sales Associate, Operations at COS, you support the store’s daily operational routines, helping keep it organised, well-stocked and ready to deliver an exceptional customer experience. The role focuses primarily on early morning shifts and involves processing deliveries, replenishing the shop floor, maintaining stock accuracy and upholding Back of House standards. You will work with the wider store team to ensure products are available, presented to a high standard and ready when the store opens.

This is a part-time position offering 10–20 hours per week. Typical shifts may begin as early as 6:00 a.m., and open availability on weekends is required. Previous experience in retail operations, stock handling, replenishment or logistics is beneficial but not required. The employer seeks someone with a strong work ethic, attention to detail and willingness to learn.

COS offers employees development opportunities around the globe and a 25% staff discount on H&M Group brands in stores and online. US-based colleagues also receive medical, vision and dental coverage; an Employee Assistance Program; vacation, wellness, holiday and parental pay; health and dependent care FSA; and additional voluntary benefits. Employees are included in the H&M Incentive Program (HIP).

Requirements

• Available to work early morning shifts, including start times from 6:00 a.m.
• Organised and detail-oriented, with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, physically active environment.
• Focused on operational excellence and maintaining high standards.
• Collaborative, inclusive and supportive of the wider team.
• Proactive, dependable and able to work independently when completing daily routines.
• Adaptable and solution-focused, with a positive attitude.
• Customer-minded and understands how strong operational execution contributes to the overall customer experience.
• Strong work ethic, attention to detail and willingness to learn.
• Open availability on weekends.

Nice To Haves

• Previous experience in retail operations, stock handling, replenishment or logistics.

Responsibilities

• Receive, unpack and process deliveries efficiently and accurately.
• Carry out daily replenishment to ensure product availability across all departments.
• Maintain organised and efficient Back of House areas in line with COS standards.
• Support stockroom routines, inventory accuracy and loss prevention processes.
• Prepare products for the shop floor and support merchandising standards.
• Collaborate with the store team to complete operational priorities effectively.
• Support customer needs when required while maintaining focus on operational excellence.

Benefits

• 25% staff discount usable on H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities around the globe.
• For US-based colleagues: medical, vision and dental coverage.
• For US-based colleagues: Employee Assistance Program.
• For US-based colleagues: vacation, wellness, holiday and parental pay.
• For US-based colleagues: health and dependent care FSA.
• For US-based colleagues: additional voluntary benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed