Operations Quality Partner I

Cynet Systems • Indianapolis, IN

2d

About The Position

The Operations Quality Partner helps ensure work meets organizational commitments to quality, regulatory compliance, process excellence, and continual improvement. The role applies specialist knowledge and risk-based approaches to improve productivity, reduce costs, mitigate compliance issues, and support the development and delivery of safe, high-quality products and services that meet customer requirements throughout their lifecycle.

Working as a strategic business partner across internal and external organizations, the Operations Quality Partner supports innovation and helps break down silos. The position operates with minimal supervision in day-to-day activities, contributes to site and global quality initiatives, and builds capabilities through coaching, training, and mentoring. The role also communicates significant quality or regulatory risks to Executive Management in a timely manner.

Requirements

• At least 1 year of experience.
• Bachelor's or Master's degree in Life Science, Data Science, or a related subject, or equivalent experience.
• Completed training as a technician or laboratory technician, or an equivalent qualification for the tasks.

Responsibilities

• Drive business results and customer value.
• Perform activities needed to meet quality and regulatory goals and objectives, generally with minimal collaboration from the manager.
• Identify and collaboratively implement improvements.
• Navigate situations and complete work using a diverse skill set with minimal guidance.
• Apply in-depth specialist knowledge of the job discipline and broad knowledge of related disciplines.
• Author and review documentation to support changes.
• Perform technical reviews and collaborate with the manager on complex reviews when needed.
• Coach and train less-experienced quality professionals and provide guidance.
• Prepare documentation for audits as applicable.
• Complete required training in the learning solution platform.
• Train, coach, and mentor other quality managers or business partners professionally to meet business needs.
• Identify and escalate issues, and provide appropriate solutions.
• Communicate significant quality or regulatory issues and risks that may affect product quality or regulatory compliance to Executive Management in a timely manner.
• Complete scheduled and unscheduled daily activities accurately with minimal supervision, and initiate daily activities independently with limited guidance.
• Make decisions within the scope of responsibility, develop solutions, and present them to management.
• Initiate, facilitate, participate in, and implement process improvements to meet business needs.
• Link responsibilities with site and Global Quality and Regulatory teams.
• Drive innovation within the area of influence.
• Participate in large or global cross-functional squads and potentially take a leading role.
• Build and maintain strong partnerships with colleagues and business partners to align on strategic projects and daily activities.
• Champion and advocate for embedded quality at the site.
• Build a culture of continuous improvement and model agile ways of working, including new decision-making, governance, and collaboration practices.
• Remain accountable for commitments, adapt priorities while balancing daily work, seek and act on candid performance feedback, recognize teammates' contributions, and build collaborative interdepartmental relationships.
• Identify personal goals and actively manage career progression in collaboration with the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level