Operations Processor - Mail Services

U.S. Bank • Oshkosh, WI

9d • Onsite

About The Position

This Mail Operations position supports the day-to-day operations of the mailroom. Duties include sorting and delivering mail to departments, completing daily pickups, and scanning documents for digital mail. The role involves learning mail codes, department routing, and imaging systems, and communicating with teams throughout the building.

The position requires working from a U.S. Bank location for all scheduled work days. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods, and performing repetitive motions.

Requirements

• High school diploma or equivalent.
• One to two years or more of related work experience.
• Knowledge of products, services, terminology, procedures, and systems related to the assigned area, as well as applicable laws and regulatory requirements.
• Demonstrated commitment to high-quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and task execution in a fast-paced environment.
• Understanding and knowledge of internal Operations Services and enterprise-wide policies and procedures.
• Ability to meet physical requirements that could include lifting trays of work, pushing carts of work, standing or sitting for extended periods, and repetitive motions.
• Strong PC skills.
• Good verbal and written communication skills.

Responsibilities

• Sort and deliver mail to departments.
• Complete daily mail pickups.
• Scan documents for digital mail.
• Learn mail codes, department routing, and imaging systems.
• Communicate with teams throughout the building.
• Identify, analyze, and resolve exceptions through data interpretation.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED