Operations Orchestrator

Bolt Farm Treehouse • Whitwell, TN

2d • $122,600 - $132,600 • Onsite

About The Position

Bolt Farm Treehouse is hiring an Operations Orchestrator to improve and scale day-to-day operations at its on-site, 33-villa mountaintop retreat in Whitwell, Tennessee. The role turns frontline observations into practical operating standards, reduces waste and recurring problems, and helps the Senior Director focus on leadership rather than firefighting. The company is scaling from a $32 million flagship toward a national portfolio of more than $200 million and describes its approach as anti-bloat and focused on effective systems.

The Operations Orchestrator works alongside housekeeping, maintenance, spa, DreamWeavers, and front-of-house teams to understand how work happens, build trust, and coach supervisors on consistency without micromanaging. The role translates operational realities into clear SOPs, photo standards, checklists, templates, and reusable playbooks, and standardizes key guest and property workflows such as arrivals, turnovers, staging, spa and DreamWeaver experiences, and maintenance cycles.

The role owns daily huddles and weekly operating cadences, improves handoffs among departments, and works with technology partners to connect processes with the company’s PMS, BoltOS, task and communication tools, finance systems, and AI tools. It identifies opportunities to automate repetitive work and embeds processes into the company’s custom operating system and AI tools. Decisions are expected to protect the guest experience, resolve root causes, and prevent recurring friction.

Success is measured by reducing avoidable escalations and interruptions by at least 30% within 90 days; embedding three to five actively used SOPs, checklists, or workflows into BoltOS or BoltGPT each month; resolving recurring guest-friction points through root-cause fixes, SOP updates, and OS changes within 72 hours; having 90% of recurring work executed through SOPs or the OS; and keeping the recurrence rate of fixed issues below 10%. Compensation is listed as OTE of $122,600–$132,600, with a $90,000 base, KPI-tied annual performance bonus, a Year 1 sign-on payment, health stipend, and estimated Year 1 profit pool, along with free stays.

Requirements

• Several years of experience improving operations in boutique or luxury hospitality, vacation rentals, resorts, restaurants, or similar high-touch environments.
• Ability to turn operational complexity into SOPs, training, and standards that teams can use successfully without the candidate’s ongoing involvement.
• Experience coaching cross-functional teams and raising standards without causing burnout.
• Strong written communication skills, including the ability to create simple, visual, useful SOPs, recaps, and updates.
• First-principles thinking and a bias toward simplification, deletion, and speed; the posting references Elon’s five-step process.
• Low tolerance for inefficiency, rework, and unnecessary complexity.
• Experience and strong interest in using AI to make work lighter; coding is not required.
• Ability to understand workflows as connected systems and avoid band-aid fixes.
• Calm, credible, trustworthy approach that encourages people to share accurate information and supports reliable follow-through.
• Willingness to work on-site in Whitwell, Tennessee.

Nice To Haves

• Experience opening or scaling a property.
• EOS or Lean experience.
• Deep experience with vibe coding, custom software, PMS, hospitality CRM, or operations platforms.

Responsibilities

• Work alongside housekeeping, maintenance, spa, DreamWeavers, and front-of-house teams to learn how operations function on the ground and build trust with frontline staff.
• Coach supervisors on consistency and standards without micromanaging their teams.
• Turn operational observations into clear SOPs, photo standards, checklists, and templates that new hires can follow.
• Standardize arrivals, turnovers, staging, spa and DreamWeaver experiences, and maintenance cycles.
• Convert one-off fixes into reusable playbooks to prevent repeat problems.
• Own daily huddles and weekly operating cadences that align housekeeping, maintenance, spa, DreamWeavers, and front-of-house.
• Improve departmental handoffs so requests and issues flow cleanly without repeated follow-up.
• Assess the PMS, BoltOS, task tools, communications, and finance systems as an integrated ecosystem and identify and close gaps.
• Partner with technology teams to embed processes in BoltOS and AI tools.
• Identify automation opportunities that reduce repetitive work and return time to guests.
• Protect the guest experience by catching operational friction early, responding calmly to breakdowns, fixing root causes, and updating systems.
• Serve as the Senior Director’s execution partner, making property operations run more smoothly.
• Deliver the stated targets for reducing avoidable escalations, embedding processes, resolving guest friction, increasing SOP/OS execution, and reducing repeat failures.

Benefits

• KPI-tied annual performance bonus of $13,000, paid bi-weekly.
• $6,000 sign-on payment, paid quarterly in Year 1.
• Health stipend of $3,600 per year.
• Year 1 profit pool estimated at $10,000–$20,000 or more, with potential to scale.
• Free stays.
• Mountaintop views and a high-performance team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed