Operations Analyst - Bank Operations

WesBanco Bank, Inc.•Bowie, MD

2d•$55,000 - $60,000

About The Position

The Operations Analyst assists operations teams in identifying, planning, and completing projects. The role supports managers with planning, organizing, developing, and controlling departmental activities to meet individual, team, and company objectives. It helps document, standardize, and measure key business processes to support continual quality improvement and operational efficiency. The analyst also provides internal customer support to branch, treasury management, and lending personnel regarding deposit and loan records and systems, and works harmoniously with departments across the organization. The role supports operational planning, policies, procedures, controls, and process improvements, with a focus on scalability, automation, technology adoption, and effective collaboration across the bank. The analyst assists with training team members, resolving complex operational issues, maintaining procedure and control documentation, supporting new initiatives, and filling in for teams as needed. The position requires learning multiple areas of operations, including branch operations, deposit support, lending operations, payment operations, and operations shared services. The position pays $55,000–$60,000 annually. Benefits include 22 days of PTO, five days of short-term disability, 11 annual paid holidays, one floating holiday, medical, dental and vision coverage, flexible spending accounts, a transportation fringe benefit plan, group life and long-term disability coverage, optional life insurance, access to voluntary benefit products, and a 401(k) with employee match.

Requirements

Minimum of three years of banking experience; experience in operations is preferred.
Bachelor’s degree preferred, or an equivalent combination of education and/or experience required.
Ability to interact effectively across all levels of the organization, including senior management, branch staff, other departments, and vendors.
Ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time constraints.
Strong organizational and prioritization skills.
Ability to multitask and work under pressure.
Ability to manage multiple projects simultaneously and work independently.
Team-oriented approach and positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Proficiency in Microsoft Office and other basic computer applications, with the ability to learn additional applications.
Ability to learn banking software programs.
Ability to maintain proficiency in bank policies, procedures, and applicable laws and regulations, and complete required compliance training.

Nice To Haves

Bachelor’s degree.
Leadership skills.
Banking operations experience.

Responsibilities

Identify, plan, and complete projects with operations teams.
Assist managers with planning, organizing, developing, and controlling department activities to accomplish individual, team, and company objectives.
Document, standardize, and measure key business processes to support quality management and continual improvement.
Provide internal customer support to branches, treasury management, and lending personnel regarding deposit and loan records and systems.
Identify opportunities to serve clients and bring new capabilities to the market.
Assist with training and guiding team members in understanding, processing, and managing workloads.
Assist in developing and implementing operational plans, policies, procedures, and goals that promote scalability, automation, and efficiency.
Collaborate with leaders and stakeholders and guide change to support scalability and automation.
Build relationships with leaders and stakeholders across the bank to support collaboration and effective communication.
Attend meetings and partnership engagements with other business lines.
Assist with maintaining policies, SOX control documentation, risk assessments, and other controls for assigned areas.
Assist with resolving complex issues within areas of responsibility.
Document process flows for assigned systems and areas, and pursue opportunities for improvement.
Maintain repositories of procedures, processes, job aids, and other critical functional-area information.
Promote effective use of technology within functional areas.
Help manage customer service-level expectations and vendor processing timelines.
Collaborate with business areas on new initiatives, processes, or products and assist with implementation.
Learn the operations department’s branch operations, deposit support, lending operations, payment operations, and operations shared services functions.
Provide coverage and assistance with daily work when teams are short-staffed.
Acquire and maintain proficiency in bank policies and procedures, follow applicable laws and regulations, and complete assigned compliance training on time.
Train new and existing team members on tasks as needed.
Promote teamwork, positive conduct, superior customer service, fairness, and respect.

Benefits

22 days of paid time off
Five days of short-term disability
11 annual paid holidays
One floating holiday
Medical insurance
Dental insurance
Vision insurance
Health Care Flexible Spending
Dependent Care Flexible Spending
Transportation Fringe Benefit Plan
Group Life coverage
Long-term disability coverage
Optional life insurance
Voluntary benefit products, including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies
401(k) with employee match