Operations Analyst - Bank Operations

WesBanco Bank, Inc.•Frankfort, KY

About The Position

The Operations Analyst assists teams within bank operations in identifying, planning, and completing projects. The role supports managers with planning, organizing, developing, and controlling department activities to meet individual, team, and company objectives. It helps document, standardize, and measure key business processes to support total quality management, continual improvement, and operational efficiency. The analyst also provides internal customer support to branches, treasury management, and lending personnel regarding deposit and loan records and systems, and works collaboratively across the organization. The position supports operational planning, policies, procedures, controls, process improvement, technology use, automation, and scalability. It collaborates with leaders, stakeholders, vendors, and business areas on operational initiatives and assists with implementation. The analyst learns across the operations department, including branch operations, deposit support, lending operations, payment operations, and operations shared services, and provides day-to-day assistance when teams need additional coverage. The role requires adherence to banking policies, procedures, laws, rules, and regulations, as well as timely completion of assigned compliance training.

Requirements

Bachelor’s degree preferred, or an equivalent combination of education and/or experience required.
At least three years of banking experience required, preferably in operations.
Proficiency in Microsoft Excel, Word, Microsoft Office, and other basic computer applications, with the ability to learn additional applications.
Ability to learn banking software programs.
Ability to interact effectively across all organizational levels, including senior management, branch networks, other departments, and vendors.
Ability to manage multiple priorities and projects, work independently, and meet critical deadlines under time constraints.
Strong organizational, prioritization, and multitasking skills, including the ability to work under pressure.
Team-oriented approach and positive outlook.
Excellent analytical and decision-making skills.
Ability to promote teamwork, superior customer service, fairness, and respect.

Nice To Haves

Leadership skills.

Responsibilities

Identify, plan, and complete projects with operations teams.
Assist managers with planning, organizing, developing, and controlling department activities.
Help document, standardize, and measure key business processes to support quality management and continual improvement.
Provide internal customer support to branches, treasury management, and lending personnel concerning deposit and loan records and systems.
Identify opportunities to serve clients and bring new capabilities to the market.
Assist with training and guiding team members in understanding, processing, and managing workloads.
Assist in developing and implementing operational plans, policies, procedures, and goals that promote scalability, automation, and efficiency.
Collaborate with leaders and stakeholders and guide change to support scalability and automation.
Build relationships and communicate effectively with leaders and stakeholders across the bank.
Attend meetings and partnership engagements with other bank business lines.
Help maintain policies, SOX control documentation, risk assessments, and other controls for assigned areas.
Assist with resolving complex issues within areas of responsibility.
Document process flows for assigned systems and areas, and pursue improvement opportunities.
Maintain repositories of procedures, processes, job aids, and other critical functional-area information.
Promote effective use of technology within functional areas.
Help manage customer service level expectations and vendor processing timelines.
Collaborate with business areas on new initiatives, processes, or products and assist with implementation.
Learn the operations department's branch operations, deposit support, lending operations, payment operations, and operations shared services.
Provide assistance with daily work when teams are short-staffed.
Maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.
Assist with training new and existing team members as needed.